Manager, India Operations Center

Job Overview:

As the Manager of Services Operations Center (SOC), you will be responsible for one of Service’s key strategic initiatives to allow us to continue our high growth efficiently. You will be charged with building and managing a team responsible for consolidating and delivering key functions across the entire services organization, including escalated ticketing, implementations and analyses.

Responsibilities:

• Develop the strategy to expand the Services Operations Center and ensure it is helping the Services organization meet its long term growth goals. Work cross functionally across the services organization to locate opportunities to migrate work away from core teams to the SOC.
• Hire and manage a team of operations specialists to meet the needs as the company grows.
• Develop training plans, performance management processes, and metrics to ensure quality output and justifying the growth of the team.
• Develop a consistent pipeline for flexibly hiring and training specialists in predictable time frames.
• Actively look for ways to improve process efficiencies and effectiveness within the team in service of creating customer centric implementation methodolo...