Cloud CDN Engineer

Job Title:

Cloud CDN Engineer

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Qualifications:

• 5+ years of experience in cloud engineering, site reliability, DevOps, system infrastructure, or a related technical role.
• Must have Akamai CDN, Imperva CDN, Fastly, CloudFront.
• Strong Windows Operating & Administration skills.
• Knowledge of architecture, client/server and distributed computing concepts.
• Good understanding of networking protocols: DNS, HTTP, SSL, SMTP, TCP.
• Deep knowledge of and experience with cloud infrastructure services (GCP, AWS).
• Strong scripting and coding ability across multiple languages and technologies.
• Proven experience optimizing reliability and performance and scaling technical infrastructure.
• Performance, web acceleration techniques.
• Flexibility to work weekends & extended, on-call shifts.
• Willingness and ability to be "on call" to address unforeseen issues outside of normal working hours as needed.
• Experience communicating updates and resolutions to customers and other partners in English.

Responsibilities:

• Collaborate with application owners, infrastructure owners, architects, and developers to integrate CDN, WAF, and security tools such as web application firewalls and bot mitigation to protect client websites and mobile apps.
• Work with corporate security fraud teams, privacy teams, and incident response teams in investigations related to websites.
• Manage the analysis, design, implementation, and maintenance of the automation tasks for our platform, operations, and system engineer.
• Collaborate with application owners and security vendors to update/tune Web Application Firewall (WAF) and bot mitigation security policies.
• Involved in every facet of Akamai's customized services.
• Monitoring, troubleshooting, and resolving server and platform, application, and network problems.
• Working with various internal/external stakeholders to narrow down problems and achieve resolution.
• Ensuring SLAs are achieved, and Web Platform Operations work quality expectations are met.
• Ensuring the accuracy of the Platform Operations procedures/documents, runbooks.
• Acting as an escalation point within the Web Platform Operations.
• Diagnosing troubles identified by platform, infrastructure, application, network, monitoring and working to resolve issues.
• Monitor mission-critical systems and infrastructure to ensure proper function with a focus on continuous improvement and optimization.
• Identify and investigate bottlenecks and latency issues and implement strategies to proactively address potential challenges.
• Measure and analyze system health at granular and holistic levels and leverage data to drive decision-making, continually innovating and scaling systems to meet business objectives.
• Provide operational support as needed; identify, investigate, and resolve complex technical issues as they arise.
• Serve as a technical and strategic advisor to leadership on technologies and methodologies to scale systems and optimize their availability and performance.

#ConcentrixCataly

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

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