Production Scheduler

Responsibilities (80% Core Essential Functions)

1. Safety and Continuous Improvement:

• Uphold and enforce company safety and housekeeping programs to maintain a secure work environment in accordance with corporate policies.

2. Production Planning and Coordination:

• Develop and maintain precise production schedules for Convection Ovens and Heated Holding to meet customer delivery commitments and maximize resource efficiency.
• Serve as the primary contact for production scheduling inquiries and updates, ensuring seamless communication across departments.
• Communicate production schedules and changes effectively to relevant stakeholders to maintain alignment and operational readiness.
• Schedule all customer orders, provide commitment dates to Customer Care based on capacity and customer.

3. Cross-Functional Collaboration:

• Facilitate regular meetings with production teams to review schedules, address challenges, and foster alignment towards production goals.
• Collaborate closely with procurement, manufacturing, and engineering departments to ensure timely availability of materials and resources necessary for production.
• Adjust production schedules dynamically in response to shifts in demand, material availability, and production capacity to optimize operational efficiency.
• Develop a strong relationship with the Customer Care team and learn each Key Accounts requirement to fulfill their needs.
• Work closely with customer service teams to align production schedules with customer orders and delivery timelines, ensuring on-time delivery and customer satisfaction.
• Communicate production status updates and potential delays proactively to customer service representatives to manage customer expectations effectively.
• Implement structured communication channels with customer service to streamline order fulfillment processes and enhance customer experience.

4. Inventory Management and Process Optimization:

• Monitor and manage inventory levels of raw materials, work-in-progress, and finished goods to ensure adequate supply without overstocking.
• Implement strategies for finished goods control to minimize waste, reduce costs, and optimize lead times, maintaining optimal stock levels.
• Analyze production data to identify bottlenecks and areas for improvement, recommending and implementing process enhancements to enhance productivity, efficiency, and product quality.

5. Performance Monitoring and Reporting:

• Maintain accurate records of production schedules, inventory levels, and relevant operational data to support decision-making and ensure compliance.
• Prepare and present regular reports on production performance, schedule adherence, and inventory status to management and stakeholders.
• Ensure adherence to company policies, procedures, and regulatory requirements across all manufacturing operations to uphold operational integrity and compliance.

Responsibilities (20% Business-specific functions)

• Oversee the completion and execution of the Monday Morning Ovens & Heated Holding metrics report to track performance and identify areas for improvement.
• Generate serial numbers, device data plates, and various production labels to ensure accurate product identification and traceability.
• Manage and sustain the Kanban/MRD program to optimize inventory flow and reduce waste.
• Utilize the ITW Toolbox to inform and guide decision-making processes.
• Regularly review safety stock levels to ensure commitments to key customers are consistently met.

Supervisory Responsibilities

• This position has no direct reports.

Requirements

Education and Work Experience

A minimum of two (2) years' production coordination or scheduling experience in a manufacturing environment or professional setting (e.g., healthcare, call center, construction management, event planning, retail, staffing, etc.) is required. An associate’s degree in a related discipline (e.g., Business Administration, Engineering, Supply Chain Management) can be substituted for the required experience. A strong orientation toward manufacturing Safety is a must!

Job —Specific Knowledge

• Serve as the primary contact for production scheduling inquiries and updates, ensuring seamless communication across departments.
• Communicate production schedules and changes effectively to relevant stakeholders to maintain alignment and operational readiness.
• Adjust production schedules dynamically in response to shifts in demand, material availability, and production capacity to optimize operational efficiency.
• Implement structured communication channels with customer service to streamline order fulfillment processes and enhance customer experience.
• Work closely with customer service teams to align production schedules with customer orders and delivery timelines, ensuring on-time delivery and customer satisfaction.
• Uphold and enforce company safety and housekeeping programs to maintain a secure work environment in accordance with corporate policies.

Competencies

• Demonstrate strong leadership: Inspire and mentor teams to achieve operational excellence through effective coaching and leadership.
• Communicate effectively: Foster clear and collaborative communication with teams, stakeholders, and decision-makers to align manufacturing goals with strategic objectives.
• Prioritize customer satisfaction: Champion a customer-centric approach with a commitment to project ownership and delivery excellence.
• Proactively solve challenges: Anticipate and resolve manufacturing issues swiftly to ensure continuous process improvement and operational efficiency.
• Ensure regulatory compliance: Possess in-depth knowledge of OSHA regulations to maintain a safe and compliant manufacturing environment.
• Apply quality assurance expertise: Utilize advanced tools, methods, and concepts in quality assurance to uphold product standards and optimize manufacturing processes.
• Strategically allocate resources: Plan, delegate, and effectively manage resources to achieve production targets and company objectives.
• Understand manufacturing operations: Demonstrate a comprehensive understanding of manufacturing processes to streamline workflows and enhance productivity.
• Adapt to change: React promptly and calmly to dynamic manufacturing environments, ensuring resilience and efficiency in response to operational changes.