Customer Service Representative

Unlock Your Potential

Being at the cutting edge means having people who are ambitious and looking to push the fold; we want to help you develop in your time at TSA. So not only will you be receiving ongoing coaching and support, we also encourage you to grow within the company – TSA Group looks internally to recruit our next generation of leaders, trainers and innovators.

Are You Ready?

We are looking for a can-do positive attitude, and someone always ready to try new things and roll with the punches. Your conversational and charismatic persona will shine through to our customers and allow you to remain friendly and calm under pressure. Whilst we offer energy solutions, you do not need an energy background – just a passion to deliver customer centric solutions and an ambition to grow!

Requirements

Core Competencies:

• Strong verbal communication skills, with ability deliver responses in a clear, confident, and professional manner
• Ability to understand and interpret verbal communication
• Strong technical ability
• Ability to work with other departments to achieve a resolution for customers
• Strong Interpersonal skills
• Attention to detail and accuracy
• Professionalism when dealing with internal and external consumers
• Ability to work at pace and deliver to targets and SLA has context menu

Basic Qualifications:

• Previous experience in a voice contact centre role, ideally in a complex industry
• Previous experience in customer service
• Airline industry experience an advantage

Next Steps

We cannot wait to hear from you – this is your opportunity to develop and grow in a stable, full time position. Submit your resume today, and begin your new journey with TSA. Once you’ve applied, you will then receive an email with a simple assessment for you to complete, Upon completion, we will be contacting you to really get to know you.