Advisory Solution Consultant

At ServiceNow, we’re on a mission to make the world of work, work better for people. We believe in the power of technology to transform the flow of work, enhancing productivity, improving service delivery, and driving business growth.

About the Role

As an Advisory Solution Consultant, you’ll play a strategic role in our future success. You’ll help our customers solve their strategic business challenges with solutions, going wide and deep on strategic business value and outomces during sales cycles. This is a business advisory solution consultant role that requires a balance of customer-facing activities and continuous self-development.

What you get to do in this role:

• Strategic Value: Drive ServiceNow's value as the intelligent platform for end-to-end digital transformation in strategic initatives over multiple years. Craft compelling narratives showcasing our solutions driving business outcomes for our Customers. Demonstrate how we solve industry-specific business problems.
• Technical Expertise: Holistic understanding and application of platform (GenAI, automation, platform capabilities). Expert in major, minor in others. Knowledge of major transactional systems, partners, etc.
• Teaming: Work with and lead diverse people in a variety of teams at the same time, like account team, industry team, country team, function team, special interest team, etc.
• Client Interaction: Spend time with clients and partners to become the strategic advisor, connect with business and leadership to drive the necessary business outcomes for your customers.
• Show and Tell: Lead discovery meetings with customers to uncover business issues that are real and are relevant and focus on key persona’s and use-cases that matter.
• Focus: Qualify and focus so that you and the people that you lead spend time and energy on activities that matter to customers.
• Personal Development: Enable the right people to be their best self and also show up as yourself and be self-aware of your personal style and strengths.
• Showcase: Help your customers solve their most pressing business issues with value driven outcomes and show customers how to solve business issues and drive growth.

Who You Are

• You contribute to ServiceNow’s vision and deliver complex information in a polished and compelling manner
• You prioritize high-value activities, resolve process breakdowns and manage multiple projects
• You show calm focus and effectiveness during changing circumstances and you are an early adopter of new technology
• You communicate difficult feedback in a compassionate yet clear way, you work with other to achieve compromise through consensu and enhance self-awareness through feedback

Requirements

To be successful in this role you have:

• Bachelor’s degree and 8 years of related experience or Master’s degree & 6 years of experience.
• 8-12 years experience in presales or customer advisory roles.
• Multiple years of leadership experience in presales, consultation, project and/or in managed services engagements
• For many companies this will be the most senior level withing the organization.We encourage applications from all backgrounds and communities, and we’re committed to having a team that’s made up of diverse skills, experiences, and abilities.

We actively encourage BAME, LGBTQ+, and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and all opportunities provided by ServiceNow.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!