Technical Support Analyst

The Technical Support Analyst role offers a dynamic opportunity to develop skills while working across a broad spectrum of customer experience and technology services. This position is responsible for delivering comprehensive hardware, software, and systems support to both healthcare providers and corporate employees. This role offers the unique opportunity to blend remote work flexibility with on-site engagement at our headquarters. By providing technical assistance and troubleshooting across a broad spectrum of customer experience and technology services, the Analyst ensures seamless operations and maintains high-quality support. The ideal candidate will be innovative, energetic, and adaptable, with the ability to manage a high volume of requests while consistently upholding exceptional support standards.

Primary Job Duties:

• Respond to a high volume of inquiries via email, phone, and other communication channels, providing professional and customer-focused support.
• Deliver hardware, software, and general systems support for end-user computers, troubleshooting issues, and providing timely resolutions.
• Assist care center staff and corporate users with technology systems inc...