RemoteDirector
🇺🇸 United States
Operations
- Responsible for overall operational and programmatic success of BILLER+ and CODER+, including vendor partnerships, operational performance, and client satisfaction
- Manage a global workforce of employed staff and vendor contracted billing and coding teams to ensure delivery on production targets, turnaround times, quality and other SLAs
- Develop, review, and approve all Standard Operating Procedures (SOPs) regarding operations, escalations, team alignment, and any other relevant operational area
- Serve as the primary escalation point for addressing operational and performance issues with vendors, partner organizations, and internal staff
- Partner with Implementation to ensure successful customer go-lives, for large or complex customer implementations and ensure proper system setup
- Provide updates and reporting on key performance metrics to leadership
- Regularly communicate program updates, new features and other important information to customers and internal stakeholders
- Solicit feedback from customers on opportunities to improve or enhance programs
- Identify and/or collaborate with RCM leadership on opportunities to improve the programs through workflow, technology an...
Privia Health
Privia Health is a national physician platform transforming the healthcare delivery experience.
🏥Good health and wellbeing
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🇺🇸 United States
Operations
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