Technical Integration Manager

Why project44?

At project44 we’re on a mission - to make supply chains work.

project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce.

If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk.

Role description:

We are looking for a Technical Integration Manager! As a Technical Integration Manager, you will play a critical role in ensuring the smooth functioning and optimization of our global carrier network. You will be instrumental from the ground up in the integration process of carriers and freight forwarded into our system. This role encompasses the full spectrum of integration activities – from initial contact and discovery through configuration, testing, and live operation – to ensure optimal performance and customer satisfaction.

What you’ll be working on:

• Carrier Integration Management: Initiate contact with carriers to gather requirements and understand their preferred integration methods (EDI, API, Flatfile). Lead the discovery phase to outline integration specifics and prepare for implementation.
• Integration Setup and Configuration: Design and configure integration setups according to carrier specifications. Develop solutions that meet carrier needs.
• Testing and Troubleshooting: Conduct thorough testing of configured integrations. Troubleshoot and resolve any issues that arise during the integration process to prevent or minimize service disruptions.
• Stakeholder Collaboration: Collaborate with Customer Success and Support teams to align integration strategies with business objectives and customer needs. Ensure a cohesive approach to network operations.
• Continuous Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of carrier integrations and overall network operations.

Requirements & Preferred Skills

• Proven experience in supply chain, logistics, transportation operations, carrier relations, and systems integrations.
• At least 2+ years in logistics operations, carrier onboarding, or carrier procurement.
• Strong technical proficiency with EDI, Flat File, and API integrations.
• Experience with analytics tools such as Kibana is highly desirable.
• Quick learner with a robust ability to acquire industry knowledge and adapt to new technologies.
• Exceptional problem-solving skills and passion for operational excellence.
• Self-starter with an ability to proactively identify and communicate risks and opportunities.
• Ability to be strategic and roll up your sleeves to accomplish what needs to be done
• Demonstrated ability to manage workloads and multi-task effectively in a dynamic, fast-paced environment.
• Excellent communication skills in English, both verbal and written. Additional languages a plus
• In-office Commitment: This position requires a commitment to contribute to our collaborative culture by working in-office three days weekly.

Diversity & Inclusion

We're designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique communities we are building for. So it's up to us to create a company where anyone can bring their authentic self to work everyday. We're constantly working to improve, and we accept our responsibility to elevate the voices left in the margins. It's on every one of us.

Our focus on inclusion manifests in the way we hire, the customers we serve, and the regions we prioritize. We're building a company that every one of us at project44 is proud to work for: a company that celebrates you for being you.

We pride ourselves on celebrating everyone — project44 is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!

For any needed accommodations during the hiring process, please email recruiting@project44.com. Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

More about project44

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.

A candidate will be asked to conduct a pre-employment criminal back ground screening test as a standard routine to minimize moral & integrity risks among our staff and to ensure Project44 is compliant with its internal pre-employment screening policy and SOC 2, Sarbanes Oxley Act and ISO 27001 compliance. We will only ask you to conduct a criminal background check when we believe it is proportionate to the role that you will fulfil within your team and/or department A criminal back ground check will be facilitated by our third party vendor Accurate who will assist you to get the appropriate documents from authorities in the country where you will be employed. Depending on the country where you will be employed your local authority will provide a Certificate of Conduct or similar document upon your request. If there are any costs related to screening, these will be borne by Project44. When our vendor Accurate will reach out to, you will be asked for your consent. We would like to emphasize that at all time you can decide to withdraw from the application process and/or to withdraw the consent to perform a screening test.

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