we are looking for a Service Delivery Specialist
Tasks including but not limited to:
- Act as point of escalation for high prio incidents as well as incidents where the process has failed
- Coordinate between teams when incidentprocess have come to a halt
- Approve changes done in the production environment and making sure that, together with the team, impact and potential downtime of the site and systems are minimized
- Report on production status in daily status meeting
Your skills and qualification:
- Previous experience from operations / e-commerce / retail
- You are strategic, analytical, and fast in understanding and execution.
- You are a problem solver, willing to get hands-on solving any problems needed to make the team move forward.
- Hands on practice of incident, problem and change ITIL process areas
- Ability to drive and manage activities across teams and vendors
- Ability to operate independently and make decisions with little direct supervision
- Excellent oral and written English and Swedish communication skills with the ability to coordinate cross the organisation at all levels
- Experience of working in Service Now
Nice to have:
- Critica...
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