Service Delivery Specialist

we are looking for a Service Delivery Specialist

Tasks including but not limited to:

• Act as point of escalation for high prio incidents as well as incidents where the process has failed
• Coordinate between teams when incidentprocess have come to a halt
• Approve changes done in the production environment and making sure that, together with the team, impact and potential downtime of the site and systems are minimized
• Report on production status in daily status meeting

Your skills and qualification:

• Previous experience from operations / e-commerce / retail
• You are strategic, analytical, and fast in understanding and execution.
• You are a problem solver, willing to get hands-on solving any problems needed to make the team move forward.
• Hands on practice of incident, problem and change ITIL process areas
• Ability to drive and manage activities across teams and vendors
• Ability to operate independently and make decisions with little direct supervision
• Excellent oral and written English and Swedish communication skills with the ability to coordinate cross the organisation at all levels
• Experience of working in Service Now

Nice to have:

• Critica...