Customer Success Project Manager Intern

Duration: 6 months
Start Date: ASAP or December 2023
Stipend: €1200 - €1400 per month (based on experience)
Languages: English and French, English and Dutch, or English and German Location: Paris or Rotterdam Remote Work: Partial remote work possible, to be discussed with your supervisor

At Shippeo, you'll be part of a vibrant team with diverse international backgrounds. Our Customer Success team of 10 professionals ensures the successful adoption of our solution across various industries. As an intern, you’ll gain hands-on experience, working closely with your mentor on key aspects of the customer journey. Based on your performance, you'll even have the chance to lead projects independently!

Your Role:

As a Customer Success Intern, you will:

• Support Implementation: Assist in the seamless implementation and adoption of Shippeo's platform for our customers.
• Coordinate Actions: Organize, coordinate, and follow up on agreed actions with customers to ensure project success.
• Communicate Needs: Identify and specify customer needs, working closely with internal teams to ensure smooth operations.
• Lead Meetings: Prepare and conduct weekly meetings and business reviews to keep stakeholders updated on project progress, whether on-site or remotely.
• Drive Initiatives: Participate in cross-team projects and initiatives, contributing to the enhancement of our product and processes.

Requirements

You Are Our Next Shippian If You:

• Are fluent in English and one of the following languages: French, Dutch, German, or Italian.
• Are currently enrolled in a Master’s Degree program at an Engineering or Business school.
• Possess strong analytical skills and can efficiently handle daily customer requests.
• Demonstrate excellent communication skills, both written and verbal.
• Are well-organized and capable of managing multiple responsibilities.
• Are autonomous and eager to take on responsibilities