Quality Assurance Manager

Pogust Goodhead is passionate about championing justice for the victims of wrongdoing by large corporations. The firm is at the cutting edge of international consumer claims, including historic settlements in the Volkswagen NOx Emissions Group Litigation in May 2022 and the victims of the British Airways Data Breach in 2021.

Pogust Goodhead is also a leader in environmental litigation. In July 2022 the firm secured a landmark, unanimous judgment from the Court of Appeal that allows over 700,000 victims of the Fundão Dam disaster, Brazil’s worst ever environmental disaster, to seek redress against the world's largest mining company, BHP, in the Courts of England and Wales. We were proud to be confirmed as winners of the Litigation Boutique firm of the year prize at The Lawyer Awards 2023, and were also name Boutique Law Firm of the Year at the British Legal Awards 2023, too.

As one of the world’s leading class action law firms, our mission is to level the playing field between individuals and businesses and large corporations. We recognise that there can be substantial barriers to justice for consumers, residents, victims, small business owners, and investors when weighed up against the financial resources of multinational corporations.

We pride ourselves on maintaining the highest standards of quality in all aspects of our operations. As we continue to grow, we are seeking a highly skilled and motivated Quality Assurance (QA) Manager to join our team and lead our QA efforts – allowing us to deliver the best customer experience in the Legal industry.

Requirements

• Develop and implement a comprehensive QA strategy aligned with the goals and objectives of Pogust Goodhead.
• Collaborate with cross-functional teams to define quality standards and criteria for items of work.
• Lead and mentor a team, fostering a culture of continuous improvement and innovation.
• Provide guidance and support to team members, promoting professional development and a passion for QA.
• Assess current QA processes and identify areas for improvement.
• Implement best practices and methodologies to enhance overall efficiency and effectiveness.
• Develop test plans, test cases, and test scripts for various projects.
• Oversee the execution of testing activities, ensuring adherence to quality standards.
• Drive the implementation and maintenance of automated testing frameworks to improve efficiency.
• Collaborate with development teams to integrate automated testing into the development process.
• Work closely with cross-functional teams, including Litigation/Customer Development Teams, PMO, and Data, to ensure a seamless and high-quality release process.
• Establish key performance indicators (KPIs) for QA processes and regularly report on the status of quality to stakeholders.
• Analyse testing metrics to identify trends and areas for improvement.
• Ensure that QA processes comply with industry standards, regulations, and best practices.

About You

• Demonstrated experience as a QA Manager or in a similar leadership role, with a track record of successful QA project delivery.
• Strong understanding of QA methodologies, tools, and processes.
• Experience with test automation tools and frameworks, and a proactive approach to leveraging technology for quality improvements.
• Strong analytical and problem-solving abilities.
• Effective communication skills, both written and verbal.
• Detail-oriented with a commitment to producing high-quality work.

Benefits

The PG Commitment

At Pogust Goodhead we believe in championing individual growth and achievement. First and foremost, we are a team, and we know that a team is at its strongest when everyone feels that they are supported and valued as individuals. Because our team are the beating heart of Pogust Goodhead, we make the following commitment to all our people:

• To be a meritocracy with a fair and transparent pay review process

• To offer opportunities for internal promotion

• To provide everyone with a fair and structured performance review process

• To provide a learning environment that supports its employees in becoming experts in their roles

• To give all Pogust Goodhead’s people opportunities to influence and improve the way we work.

Fostering an Inclusive Workplace

Pogust Goodhead is an equal opportunities employer. We passionately believe that our team should represent the diverseness of the clients that we support, not least because it’s the diversity of perspective, thought, background and cultures that helps make us one of the leading global law firms in the class actions space. We are committed to providing a place of work that provides fair and equitable career growth, with learning opportunities for all our employees. We do not tolerate discrimination of any kind within our firm, and we strive to create a culture that offers opportunity for all, regardless of race, culture, gender, age, sexual orientation, socio-economic background, disability, veteran status, or religious belief.

Hybrid Working

We recognise that people have responsibilities and interests outside their careers and that there can be both business and personal benefits when our people can work flexibly. We’re therefore open to discussing the different ways in which we can support requests for agile working arrangements. Any such requests will be considered on a case-by-case basis subject to the needs of the firm, our clients, and the role.