Service Engineer

The Diagnostic Imaging Division consists of a portfolio of products that are used within the CT/MR Radiology Space. The division is currently represented across the UK & Ireland through the Synapse Medical brand, but Uniphar Medtech is now looking to expand further into Europe and add the portfolio into the existing Angiocare Netherlands brand which is based in Amersfoort.

As part of this expansion Uniphar Medtech is recruiting for a position of Service Engineer to support a new Service department with reporting lines back to the existing service department across UK&I. The successful candidate will play a vital role in maintaining a range of medical devices both in the field and in the workshop.

This is a hybrid role offering a mix of workshop & field-based work. The successful candidate will proactively manage customer relationships, understanding the need for excellent communication, high levels of Customer satisfaction, and regulatory compliance. An attractive salary and benefits package is available for the right candidate for this role.

This is a great opportunity to work for a rapidly growing company and we are seeking someone who is eager to learn and thrive in a fast-paced environment.

Reporting Line: Service Manager, UK

Location: The Netherlands

This Job Profile is not an exhaustive list of duties for the position holder. It does, however, provide an indication of the main duties and responsibilities of the position.

• Installations of new equipment, routine preventative maintenance, and repair visits across a range of supplied and supported medical devices. The range of equipment to be serviced includes but is not limited to CT/MR Contrast Media Injectors, and Diagnostic Imaging ancillary equipment. Whilst work will mainly be in the assigned geographical area, there will be occasions where working in other parts of the business may be required.
• Comply with protocols relevant to our group-wide ERP and service management system.
• Liaise with customer support administration on a regular basis. Timely submission of electronic service reports and associated documentation for further processing and invoicing.
• Work undertaken by engineers must comply with the relevant Company Quality procedure relating to that service or activity.
• Attend training courses provided locally and at various manufacturers' facilities abroad.

Employees are responsible for their continuous professional and personal self-development.

The successful candidate will be required to update their knowledge and skills to fit the changing requirements of the role. Therefore, this job description is an outline of the current broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. It will be reviewed and updated in line with future needs.

Requirements

• a minimum QCF/RQF Level 4-5 qualification (or equivalent experience) in Clinical engineering, electronic servicing, Mechatronics, Physics, or related discipline.

• Experience in medical device service or electronic equipment is essential.

• 2-3 years field service experience desirable.

• Comfortable working with IT systems and networks. Although not required, an IT-related qualification would be an advantage.

• Full driver's license.

• Good analytical thinking and troubleshooting skills to resolve engineering problems.

• Ability to work on own initiative in a minimally supervised environment.

• Customer focused with excellent written and oral communication skills. The role is customer facing, so the candidate will be approachable, personable and a team player with an ability to strike a professional rapport with a wide range of customers including Clinicians, Estates and EBME departments.

• Dutch and English language – verbal and written.

This is an ideal opportunity for a dynamic, self-motivated individual who is enthusiastic and willing to learn in an exciting, rewarding and expanding environment. OEM training will be provided along with continued support and coaching from management and colleagues within the Clinical engineering team.

The Company

Synapse Medical, established in 1998, are the leading player in Diagnostic Imaging and provides pharmaceutical products and capital equipment that are primarily used within CT/MR. Together with our service providers we offer and manage a comprehensive equipment repair service. With a nationwide presence throughout Ireland and the U.K., Synapse Medical have 12 employees with 10 Clinical Sales Specialists dedicated to ensuring our customers receive a level of service that not only meets but exceeds their expectations. Through our highly skilled and medically trained personnel, we collaborate with partners to provide bespoke solutions for all our customer needs.

Angiocare is a distributor in medical devices in the Dutch healthcare market for several medical specialties mainly within Interventional Cardiology, Radiology and Endovascular.

Located in Amersfoort NL, Angiocare is well-known in the medical healthcare market, and has than more 40 years of experience in one dedicated team. Since 2018 the company became a Uniphar Group company. Angiocare is fully ISO 9001:2015 compliant.

Synapse Medical and Angiocare are businesses within the Medtech Division of Uniphar Group.

Uniphar Medtech is an equal opportunities employer