Senior Network Engineer

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

In this pivotal role as a Senior Network Engineer, you will join a team of experienced network engineers at the forefront of shaping and expanding a worldwide corporate infrastructure of a dynamic and growing company.

Your core mandate will involve implementing and operating cutting-edge enterprise network solutions. Guided by our strategic vision, you will assist in deploying key initiatives in Europe and in other parts of the globe.

Main responsibilities:

• Work directly with internal technical teams to implement new technologies as well as provide operational support.
• This role will require a broad understanding of networking technology that will cover multiple platforms.
• Monitor the integrity, operation, and optimization of the WAN, LAN, Wireless, VPN, and networks for the enterprise.
• Troubleshoot advance incidents or direct issues to appropriate stakeholders for resolution.
• Design, plan and implement approved projects.
• Create and maintain documentation of network solutions, incidents and general knowledge base.
• Identify and map network requirements for applications in collaboration with development teams.
• Provide timely responses to assigned tickets and update case management system accordingly.
• Work with security office to respond to vulnerabilities in the network environment.
• Planning, documenting, and performing of network changes/extensions.
• Orchestration of firewall rules and underlying network settings.
• Designing and documenting the corporate network architecture (LAN/WAN/WLAN/SECURITY).
• Network security experience and awareness.
• Operating and monitoring of the corporate network infrastructure.
• Providing next level network infrastructure related support.
• Designing network aspects of disaster recovery and operational security.
• Maintaining, auditing, and improving corporate network & security standards.
• Performing network related root cause analysis (RCA) and problem resolution.
• Defining, monitoring, and reporting KPIs for network services/devices.
• Managing proof of concepts, feasibility studies and other corporate initiatives.
• Hands-on experience in SDWAN technology, network design, and implementation preferred.
• Create and maintain documentation of network solutions, incidents and general knowledge base.

Requirements:

• Relevant network/IT related education (academic degree preferred).
• Excellent understanding of corporate network & data center application architecture concepts.
• Excellent analytic skills.
• Excellent understanding of:
  • Security & firewall infrastructure (Multivendor) - mandatory.
  • VPN technologies/infrastructure.
  • Network design/management/automation.
  • Network technologies (Layer1-Layer4).
  • Good communication & technical writing skills.
• Independent, goal-oriented, and self-motivating personality.
• Passion to deliver high quality standard levels.
• Accuracy and high-risk awareness.
• Excellent English language skills (oral & written).
• Willingness to travel and to perform standby on-calls.

Specific skills and knowledge:

• Min 5 years of professional experience in senior network engineering roles.
• Practical experience in enterprise network & security Plan/Build/Run setup.
• Network infrastructure (Cisco) - mandatory.
• Knowledge and experience in Palo Alto firewalls.
• Work experience within an international/multicultural environment preferred.
• Ability to work with teams distributed in different time zones.

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day Annual Leave + Public Holidays

#LI-RS1 #LI-Hybrid

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.