Senior Manager

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are seeking an experienced and dynamic Senior Manager of Engineering to lead our CRM & SDK team. In this role, you will guide a talented group of engineers focused on integrating Five9 software into leading CRM systems like MS Dynamics and ServiceNow, while also enhancing the APIs that enable extensive customization of the Five9 platform. This position is ideal for a visionary leader with a strong background in SaaS development, a passion for automation, and exceptional analytical, troubleshooting, and communication skills.

Key Responsibilities:

• Mentor staff to develop their full potential with 1:1’s, appraisals, training, career development, recruitment, and performance in accordance with company practices.
• Work with Product team, and scrum teams to make sure the backlogs are properly groomed, requirements are defined and delivery of product using our cloud train best practices.
• Perform code reviews, guide software architecture and technical decisions
• Drive the team to manage customer expectations of uptime and performance by defining and reviewing SLO/SLI's, developing metrics to measuring as such and maintaining for all the services.
• Measure team performance and results to drive focus and inspire top performance.
• Report on progress of schedules and tasks to senior leadership and program management.
• Develop and manage collaborative relationships with vendors for utilized components and/or services.
• Participate in on-call escalation rotations for provided services.

Requirements:

• 10+ years of industry experience with 2-4 years as leading teams to deliver customer facing products.
• Experienced in leading, coaching, and mentoring Software Development teams and delivering high quality software together with them.
• Effective communication (verbal, writing, and presentation) and leadership skills are essential.
• Experience in developing software in cloud (GCP), and microservices architecture is a must.
• Experience of developing UI software, knowledge of modern UI frameworks and technologies: React, micro frontends
• Work with Architecture team and senior staff to set technical direction of team.
• Self-motivated, strong sense of accountability, good team player, able to handle multiple tasks at once and work independently with minimal supervision.

Work Location: This role is hybrid. 3 days a week (M, W, TH) in our San Ramon office is required.

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As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$138,600—$276,400 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.