Sales Order Processing Analyst

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Roche Services & Solutions (RSS) - Budapest, Hungary

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

That’s what makes us Roche.

As a Sales Order Processing Analystyou will execute the day-to-day activities according to the agreed service level and in compliance with the SOPs of the respective business sub-process, propose process and system improvements and contribute continuously to the improvement of the performance of the SSC. Your main daily job will be to handle orders coming from pharmacies, hospitals and wholesalers.

The Opportunity:

• Performingcomplete, stringent, and timely financial tasks while supporting daily affiliate operations.
• Controlling, validating, and modifying customer orders in OCR/SAP, and blocking orders as required by regional processes.
• Identifying and resolving issues, analyzing root causes to prevent recurrence, and making decisions within defined criteria.
• Collaborating with the local affiliate's customer service team and ensuring precise administration.
• Participatingin stakeholder calls, team meetings, and workshops to maintain effective communication.
• Proactively fostering team cooperation, assisting colleagues, and handling various cross-functional or cross-geographic tasks as business needs evolve.

Who you are:

• University or College Education
• 1-2 years of related experience in data entry desirably in an SSC environment
• Good understanding of the Order to Cash process
• Strong communication skills
• Experience with SAP is an advantage
• Proficiency in English

In exchange we provide you with:

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.
• Excellent benefits & flexibility : competitive salary and cafeteria package, language allowance (if the position requires extra language), annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (2 office day/week on average). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
• A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/budapest-data-privacy-notice-candidate

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 2000 employees in Hungary.

Roche is an Equal Opportunity Employer.