Payments Operations Analyst

We are looking for a Payments Operations Analyst to join our fast-growing FinTech!

We're looking for an enthusiastic and driven Payments Operations Analyst to join our dynamic and growing team. At Navro, we value diversity and are committed to creating an environment where everyone feels supported and empowered to contribute their unique perspectives.

Who we are

We are building the world’s first regulated payments curation platform. By consolidating best-in-class payments infrastructure under our ecosystem, we will enable marketplaces and eCommerce brands to scale their payments operations smoothly around the world.

We are building a workplace that encourages growth, development, and fun. Working in a startup can be both rewarding and challenging, we’ll be with you throughout the highs and lows as one team. We need people who have GRIT, resilience, a willingness to find Solutions, not just problems, and work well within our global team of almost 30 nationalities.

The role

You will handle the end-to-end processing of payments and payment files for corporate, pension, and payroll clients, ensuring all transactions meet established standards and requirements. Your strong attention to detail will be essential as you verify data provided by both internal teams and external partners, oversee payment operations, and confirm the accuracy of all data entries. You'll keep a close eye on the case queue for updates, prioritizing urgent issues and resolving inquiries on time to meet agreed service level agreements.

Requirements

Key Responsibilities:

• Process Accounts Receivable customer refunds
• Review exception lists to ensure all exceptions are resolved
• Maintenance of rejected payment tracker following an end-to-end rejection process
• Maintaining unallocated vendor account
• Ensure all payments are audit-compliant
• Follow controls checklist process
• A daily bank statement reconciliation is performed
• Manage daily clearance of bank statement transactions, including working with sales ledger team to ensure receipts are managed on a timely basis
• Daily extract of sales receipts maintenance
• Payment processing activities e.g. uploading payments, reviewing bank statements, and administering refunds
• Responsible for daily interactions with customers and third parties via phone and writing offering excellent customer service throughout
• Effectively liaise with clients, representing Navro appropriately.

To be successful in this role, you have:

• Proven experience in a payments-related role, preferably within a SaaS or technology company.
• Strong understanding of payment processing models, including interchange ++.
• Excellent analytical and problem-solving skills.
• Ability to communicate complex payment concepts clearly and concisely.
• Experience working with sales and customer engagement teams.
• Proficiency in data analysis and competitor statement analysis.
• Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.
• Strong mathematical, analytical, and problem-solving skills
• Fluency in English is required, additional languages a plus
• Good knowledge of MS Office - especially Excel
• Ability to meet deadlines/sense of urgency/customer-centric approach
• Ability to pay strict attention to detail while performing repetitive and critical tasks

You may not possess every single required skill listed, and that's perfectly fine. If you have most of them, along with grit, passion, a desire to learn quickly, and the willingness to get stuck in, we encourage you to apply.

Benefits

As part of this role, you will receive the following:

• You will enjoy 26 days of annual leave (excluding Bank holidays)
• Compassionate & Volunteering leaves
• Private Healthcare
• Company Options Scheme
• Team socials and annual company off-sites
• Comprehensive, interactive & engaging Training - Leadership, Communication and Presentation Skills, Behavioural Profiling, Conflict Management, etc
• Career frameworks
• Flexibility surrounding other commitments; within your team we will work around child-care or other appointments you have. We just ask for advance notice!
• Working in a diverse and inclusive environment where we ensure that our people thrive

Navro does not accept unsolicited resumes from search firms/recruiters. Navro will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.