E-Commerce Customer Service Associate

REEDS Jewelers is currently seeking a driven and enthusiastic individual to join our E-Commerce department to fill Seasonal opportunities!

Location is flexible! We're looking for wonderful associates to join our team both on-site at our corporate office in Wilmington, NC, and also remote locations.

Every piece of jewelry tells a story and our Customer Care team helps ensure every store has a happy ending! As a member of our Customer Care team, you will be the face of REEDS Jewelers and the voice of our customers; providing personal and exceptional assistance in every interaction. Through every customer engagement you’ll be responsible for answering all customer inquiries, serving as a sales consultant and identifying and finding solutions for any potential issues, to ensure the finest shopping experience possible.

What You Can Expect:

• Answering and interacting with customers through a multitude of channels, including calls, emails and chat.
• Providing and processing any tele-sales transactions.
• Actively listening to customers to troubleshoot potential concerns and providing satisfying resolutions for any conceivable challenges.
• Offer knowledgeable insight into all merchandise offered, services available and funding options listed.
• Serve as a liaison between our customers and our brick and mortar locations.

What REEDS Expects:

As a family owned and operated business for 75 years, we view and treat our customers and employees as part of that family. All actions, both internally and externally should exemplify one yielding truth; REEDS cares! Through unyielding teamwork and cooperation, we expect to provide the highest level of service personal service around.

Requirements

How to Succeed

• You must be a positive and caring individual who can epitomize both enthusiasm and empathy through forms of verbal and nonverbal communication.
• Must be able to create a professional relationship with customers, that also contains levels of personal touch which illustrates each customer is personally cared for.
• Must be goal oriented, results driven and self-motivated to make a difference at every opportunity.
• Will need to be able to thrive in a fast-paced, constantly evolving environment.
• Must have impeccable attention to detail and follow through.
• Bilingual a plus!

Benefits

Seasonal/Temporary associates enjoy a fun work environment and a generous merchandise discount.

For permanent positions, REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off for both full-time and part-time positions. Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more!

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.