Business System Analyst – Finance

Job Purpose:

The Business System Analyst will act as a bridge between the Finance Business Services team, the Technology & Digital Services teams, and the external vendors. He / She will collaborate with stakeholders and Finance business process owners to perform process analysis and requirements gathering to identify and design efficient and effective business solutions. He / She will ensure the implementation, support, and enhancement of Microsoft Dynamics 365 and AX 2012 for Finance.

Key Responsibilities:

The holder of the position is mainly responsible for the following areas in coordination with his / her superior:

Project Management:

• Closely work with Finance Business Services teams on global and APAC regional projects.

• Support end-to-end project from an IT perspective starting from business requirements discovery to final testing, delivery, training but also by supporting the transition from project to operations.

• Communicate and coordinate with various internal teams (global and regional) and external vendors to enable seamless system or integration roll-out.

• Work with external vendors to ensure the delivery of high-quality outcomes in a timely manner.

• Review solution design documents to identify local technical dependencies / changes required and initiates necessary changes.

• Prepare and maintain IT documentation such as system design documents, UAT test scripts, functional requirement documents and user manual.

Change Management and Operation Support:

• Monitor, maintain, and support Microsoft Dynamics 365 and AX 2012 ensuring critical business functions are running smoothly and efficiently.

• Manage external vendors to provide quality and timely system support to ensure smooth operations.

• Support change request process, monitor development, quality outcome and deployment.

• Oversee integration support between Microsoft Dynamics 365/AX 2012 and POS/ OMS

• Provide application system support to end-users when it is required.

Requirements

Academic / Professional Qualifications

• University degree in Information Technology, Accounting, or related disciplines

• Agile or PMP certified is desirable

• Microsoft Certificates on Dynamics 365 related topics

Work Experience

• At least 5 years’ experience as a Business Analyst or System Analyst for IT systems

• Experience in Microsoft Dynamics 365 Finance and Operations or AX 2012

• Experience in systems implementation/enhancement/configurations

• Experience in O2C process (including POS and online sales)

• Experience working at a regional level (with multiple APAC countries)

• Experience in retail, hospitality, or luxury retail desired

Functional/Technical Expertise

• A firm understanding of solution integration and development methodologies

• Knowledge in various system integration is an advantage

• Knowledge in X++ and SQL is an advantage

• Proficiency in Microsoft office

Required Competencies

• Strong coordination skill with experience in managing stakeholders and external vendors

• Ability to build rapport with IT and business users

• Must be a good team player, responsible and willing to learn

• Collaborative and attention to details

• Strong analytical and problem-solving skills

• Multitasking and ability to work independently

• Self-motivated and able to complete tasks in a timely and efficient manner

• Excellent interpersonal and communication skills both verbal and written in English

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.