Customer Support Representative

Patrique Mercier Recruitment is currently seeking a Danish Speaking Customer Support professional for a leading IT company. This is a fantastic opportunity to join a dynamic team where you will provide exceptional support to Danish-speaking clients, helping them navigate the company's services and products.

As a Danish Speaking Customer Support representative, you will be responsible for addressing customer inquiries, providing technical assistance, and ensuring a positive customer experience. This role will involve communicating with clients through various channels, such as phone, email, and chat, to resolve issues effectively and efficiently.

Our client values innovation and customer satisfaction, and you will have the chance to work in a supportive environment that encourages professional growth and development.

Responsibilities

• Deliver outstanding customer support to Danish-speaking clients in the IT sector
• Assist customers with inquiries and provide technical support
• Communicate clearly and effectively via phone, email, and chat
• Resolve customer issues and provide timely solutions
• Maintain an up-to-date knowledge of the company's products and services
• Collaborate with team members to enhance customer satisfaction
• Adhere to company policies and standards

Requirements

• Fluency in Danish and English, both written and spoken
• Strong communication and interpersonal skills
• Ability to handle customer inquiries and technical issues effectively
• Problem-solving skills and a proactive attitude
• Experience in customer support or technical support is a plus
• Ability to work well in a team-oriented environment
• Attention to detail and ability to manage multiple tasks
• Proficiency in using computer systems and customer support software
• Willingness to work in the specified location

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus