Customer Care Specialist

Patrique Mercier Recruitment is seeking a German Speaking Customer Care Specialist to join our dynamic team in Athens. In this engaging role, you will provide exceptional support to our German-speaking clientele, ensuring their inquiries are addressed with efficiency and care.

This is a fantastic opportunity to be part of a growing company while enhancing customer experiences and building lasting relationships.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Deliver accurate information about our products and services, actively promoting customer understanding.
• Troubleshoot and resolve customer issues while maintaining a positive demeanor.
• Document customer interactions and feedback in the CRM system.
• Collaborate with colleagues to streamline processes and improve service quality.
• Engage in continuous learning about products, company policies, and industry trends.
• Meet performance targets and contribute to overall team success.

Requirements

• Fluency in both German and English, with strong communication skills.
• Prior experience in customer service or related fields is preferred.
• Excellent problem-solving abilities and a customer-first mindset.
• Proficient with computer software and customer support systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented approach with a passion for delivering high-quality service.
• Team player with a positive attitude and strong interpersonal skills.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )