Senior Data Analyst

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

We’re looking for an outstanding Senior Data Analyst in Paris to join our growing Core Data Analytics team. As a Data Analyst on the centralized data team, you will partner closely with stakeholders across Front, including our Sales team, Business Operations, Sales Operations, Finance and more, to help Front make data-driven decisions across cross-functional initiatives. Additionally, you will support the growth and scale of our data team by improving the design and structure of our data mart and data warehouse set-up.

What will you be doing?

• Support data-driven decision making within our sales team and across cross-functional initiatives in partnership with Sales and Business Operations
• Identify insights and make actionable recommendations through exploratory analysis across all parts of our data, including prospect, customer, user, financial and internal people data
• Develop and monitor key metrics measuring the overall health of our business
• Support internal data automation and enablement efforts in partnership with the data engineering team by improving the usability of our data mart and warehouse set-up
• Build internal tools that support the analytical needs of functional data analysts

What skills & experience do you need?

• 4+ years of experience in a quantitative role, e.g analytics, consulting, data science, or an equivalent analytical role conducting quantitative analysis on large datasets
• Bachelor’s, Master's or equivalent in a quantitative field (e.g. Economics, Statistics, Computer Science, Mathematics, etc.)
• Proficiency using SQL to query large data sets, with a strong understanding of statistics and experimentation
• Familiarity with Python strongly preferred

Hybrid: This position requires being in-office 2 days per week (Tuesdays and Thursdays)

What we offer:

• Competitive salary
• Equity (we are post-series D & backed by some of the best VCs in the US)
• Private health insurance, including plan options at no cost to employees
• Focus Fridays - learn more here!
• Flexibility to work from home 3 days/week (unless posted as a full-remote role)
• Mental health support with Workplace Options
• Family planning support with Maven
• 75 Euro per month Lifestyle Stipend to spend on fitness and other activities

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice