Customer Success Manager

Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform.

Join our team of innovators who are redefining insider risk management through cutting-edge technology. More than 10,000 organizations across the globe have used' Teramind to mitigate insider threats and protect their sensitive company data with the most robust, enterprise-grade software on the market.

As a global team, Teramind embraces an inclusive and flexible work environment and team culture. We win together, learn from each other, and respect each other while delivering best-in-class security solutions.

About the Role Teramind is seeking a Customer Success Manager to help our clients achieve maximum business impact with our market-leading cybersecurity software.
This role will help manage the onboarding, user training, and account management functions for our customers.

The CSM will assist clients located in the US and Latin America, so we are looking for a candidate who is fluent in Spanish, Portuguese, and English at an advanced level. Additionally, we require someone available from 9 or 10 AM EST to 5 or 6 PM EST.

Your day-to-day

• Own the post-sales client relationship across onboarding, training, troubleshooting, and renewal
• Serve as the integral link between our end-users and the Product, Sales, and Marketing teams
• Actively engage with assigned customers to understand their goals and challenges with the software and ensure that their use aligns accordingly to meet their needs
• Multi-thread relationships across customer organizations to ensure broad engagement and product adoption
• Monitor and ensure upcoming renewals to maximize client retention
• Monitor, measure, and improve leading indicators of customer relationship health such as product use, engagement, NPS, and Customer Satisfaction
• Identify revenue opportunities either internally (license expansion within the customer account) or externally (customer decision maker changes firms) for Sales

Requirements

• Spanish, English, and Portuguese speaker (advanced)
• 3 years in a B2B customer-facing role, preferably in Customer Success or Account Management
• Experience with subscription renewal management
• Extreme attention to detail and organizational skills
• Excellence at building and managing high-level customer relationships
• Willingness to roll up your sleeves and understand the finer technical points of the product
• Ability to have high-stakes conversations with a variety of stakeholders

Nice to have:

• Experience in User Activity Monitoring and/or cybersecurity companies
• 3+ years of SaaS account management experience

Benefits

At Teramind, we’re a collaborative, forward-thinking team where new ideas come to life, experience is valued and talent is incubated.

• Competitive salary with a focus on a global market
• Career-growth opportunities
• Flexible Time Off and Paid Time Off benefits
• Ongoing training and development opportunities

About our recruitment process

We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story.

Interview process:
-Quick video-language test
-Intro call (30')
-HM call (30')
-Team call (30')
-HM call (30')

All roles require reference and background checks Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.