Customer Success Manager

Are you based in Argentina, Brazil or El Salvador?

We're excited to receive your application! We encourage candidates from these locations to apply.

US Based Clients. Must be Proficient in English Written and Verbal Skills.

Only Resume Written in English will be Accepted.

The Customer Success Manager at Teem plays a vital role in ensuring our clients achieve their desired outcomes while using our services. This position requires a friendly, proactive individual who can foster positive relationships with clients and provide exceptional customer service. You will be responsible for onboarding new customers, providing guidance, and advocating for their needs within the company.

Key Responsibilities:

• Onboard and train new clients on our products and services to ensure successful usage.
• Develop strong, long-term relationships with clients to promote customer loyalty and retention.
• Proactively identify and address client needs and challenges to enhance their experience.
• Collect, analyze, and report customer feedback to inform service improvements.
• Collaborate with cross-functional teams to resolve client issues and implement solutions.
• Track customer engagement and success metrics to measure and enhance client satisfaction.
• Identify opportunities for upselling or cross-selling additional services based on client needs.
• Maintain accurate records of customer interactions and status updates.

Requirements

• Prior experience in customer success, account management, or a related role.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to client engagement.
• Ability to work independently and as part of a team.
• Experience with CRM software and client management tools.
• Ability to analyze data and generate actionable insights.
• Passion for providing excellent customer service and ensuring client satisfaction.

Benefits

• If you already enjoyed the job description, let me give you a couple more reasons to join Teem. You will:
  • Work remotely: Enjoy the flexibility of working from home in a comfortable and productive environment.
  • Be Trained & Developed: We value our staff and are committed to developing their skills with our comprehensive training programs.
  • Earn in USD: Secure a rewarding position that pays in dollars.
• Can you already picture yourself working with us? Then click the button below.