Operations Director

As we continue to grow and expand our market presence, we are seeking a dynamic Operations Director to lead our global Operations department and spearhead the next phase of our growth. This is a pivotal role that requires a strategic thinker, action oriented and an inspiring leader who can build and implement the strategy for the Operations department in order to support our business ambitions. Leading by example and not afraid of getting their hands dirty, the Operations Director will fuel the design and the seamless execution of this strategy, working closely with our suppliers while ensuring our operations are not only efficient but also scalable to support our ambitious goals. This role will be accountable for Procurement, Project Management, Supply Planning, Warehousing, and Logistics teams. This is a unique opportunity to join our executive leadership team and play a crucial role in building the future of our Brand.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

Our Values

We live by three core values: bring fearless passion, act with smart intent and all wear yellow together.

We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.

The Role

Your daily to-dos might look like this:

Strategic Operations Leadership:

• Long-Term Operational Strategy: Develop and execute a comprehensive 3-year operational roadmap that aligns with the company’s growth objectives. Ensure that all operations functions are scalable, efficient, and strategically aligned with the overall business goals.
• Cross-Functional Collaboration: Serve as the operational lead within the executive team, ensuring that Operations are integrated and aligned with the strategic objectives of departments like Product Development, Finance and Marketing.
• Budget Accountability: Take full ownership of the operations department’s budget, including people costs, inventory management, operational spend and COG evolution. Working closely with the Finance team, ensure that all financial targets are met or exceeded, driving cost efficiencies while maintaining high operational standards.

Procurement & Vendor Management:

• Global Sourcing & Supplier Strategy: Supported by your team, lead a global Procurement & Supplier strategy that balances cost, quality, innovation, ESG and reliability. Build a strong Supplier base and Foster strategic supplier partnerships that support long-term growth
• Supplier Relationship Management (SRM): Design and roll out a Supplier Relationship Management program that enhances supplier collaboration, drives continuous improvement, and unlocks innovation for the business.
• Margin Optimisation: Lead initiatives to improve Cost of Goods & total cost of ownership, driving margin enhancement through strategic procurement, operational efficiencies, and continuous improvement across the supply chain.
• Contractual Frameworks: Implement and negotiate major contractual frameworks with key suppliers to secure long-term, mutually beneficial partnerships.
• Supplier Innovation Partnerships: Working with the NPD team, cultivate strategic relationships with suppliers that can deliver innovative solutions, ensuring that the company remains at the forefront of industry trends and consumer expectations.

Supply Chain Excellence:

• End-to-End Supply Chain Management: Oversee the entire supply chain, ensuring it is efficient, resilient, and adaptable. Lead strategic initiatives for inventory management, supply planning, and supplier performance to ensure seamless operations from procurement to delivery.
• Supply Chain Agility: Enhance the agility of the supply chain by reviewing and optimising lead times, Minimum Order Quantities (MOQs) and understanding bottlenecks in the supply. Working with Vendors, Implement strategies that enable the company to respond swiftly to fluctuating consumer demands,.
• Inventory levels & cash flow optimisation : working closely with Finance team, build cash flow optimisation plan on stock, ensuring inventory levels are aligned with sales forecasts and reducing the risk of stockouts or excess inventory
• Optimising Distribution Networks Strategy: Develop and implement a distribution and warehousing strategy that is efficient, scalable, and supports the company’s multi-channel growth & geographical expansions. Focus on ensuring that logistics operations are cost-effective while meeting or exceeding customer expectations.
• Vendor management Logistics & Distribution : with your team, manage the logistics partners (3PL & transportation), identify the right partners through tenders, optimise logistics supplier selection and contracting, develop an efficient 3PL & logistics suppliers management programme.

Project Management :

• Product development Project Ownership: Oversee and lead all project management on products (EPD/NPD) from conception to completion, ensuring they are delivered on time, within scope, within quality and within budget. Coordinating cross-functional teams to ensure alignment on project goals, timelines, and deliverables.
• Launch calendar - Resource planning : Working closely with NPD team, be the custodian of cross functional resources planning to provide an overview to the ELT
• Processes : lead development and implement cross functional processes frameworks that drive successful project outcomes across all functions and continuous improvement on Ways of Working.

Team Development & Organisational Maturity:

• Leadership & Culture: Develop and mentor a high-performing operations team, fostering a culture of excellence, accountability, and innovation. Lead the organisation through operational transformations as the business scales.
• Process & Systems Development: Develop, formalise & deploy processes and best practices to enhance operational maturity. Ensure the operations function is equipped with the necessary tools and technology to support the company’s growth and competitive positioning.
• Operational Performance Metrics: Establish and monitor KPIs for all operational areas, in line with the 3Y plan and overall business objectives, promoting a culture of data-driven decision-making and continuous process optimisation.

Risk & Compliance

• Risk Management - identify potential risks within the supply chain, mobilise suppliers and teams internally to build risk mitigations strategies
• Overall compliance - ensure relevant internal control processes relevant to Operations and good practices are in place & followed
• Sustainability & ESG Compliance: working closely with the NPD team, Set the strategic direction for the company’s Environmental, Social, and Governance (ESG) initiatives within the supply chain. Ensure that all suppliers meet rigorous compliance standards, particularly in sustainability and ethical sourcing.

Requirements

• A degree level qualification - Engineering or Business degree preferred
• Proven experience in several global roles within Supply Chain (Procurement, Supply Planning or Project management) and demonstrated track record of career progression
• Leadership experience (Head Of or Director level)
• Must have in-depth experience with in the beauty industry with strong knowledge of suppliers (third party manufacturing & packaging)
• Good overview of end to end supply chain in cosmetics (from product development, procurement, supply planning to delivery) demonstrating interest and knowledge of the products
• Entrepreneurial mindset, action oriented and not afraid to get their hands dirty to give their teams a hand while also being a strategic thinker
• Demonstrated leadership abilities, including team building, coaching, and performance management as well as the ability to grow, inspire and scale teams within a high growth environment.
• Self starter, you are results oriented, able to identify opportunities & gather teams to help deliver on those
• Commercially minded
• Good communication skills - internally and externally
• Thrive in fast paced environments with high levels of growth & change
• You are currently operating at a Head of/Director of Procurement or Supply Planning and you have the potential & ambition to step into a first Executive level role to write the next chapter of your successful career

Benefits

Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits:

• Hybrid and flexible working, with core working hours
• 25 days holiday (we're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays)
• Welcome to Trinny London Starter Stack and swag
• Company discount for yourself, your friends, and family
• Vitality health scheme, EAP and Medicash (including dental, optical & audiological care)
• An annual personal training and development budget
• Enhanced family friendly packages
• Pension scheme
• Cycle to work scheme
• T-Parties = many office socials as well as summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves.

We’re committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.