Business Analyst

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Summary

Rockall - A Broadridge Business is looking for the right individual to join as an Business Analyst to work with our customers on implementing our market-leading COLLATE solution. You will work closely with our customers at business and technical levels, leading them to reduce risk in their commercial lending portfolios.

As a Business Analyst, you will develop a deep understanding of our COLLATE solution and how it brings value to financial institutions. You will explain integration points and configurability options to customers, work with their teams to tailor the solution, resolve any integration issues, create and maintain client and internal documentation, educate and train the customer on the use of the product.

In this role, you will develop into a subject matter expert, further enhancing Broadridge’s product leadership within the market. You will dynamically engage with our global financial services clients and work to foster a strong partnership to ensure successful implementations.
The role will necessitate some travel to work at international customer sites.

About you

Your strengths are in business analysis, data analysis, requirements analysis, building customer relationships, problem solving, integration and configuration. You think outside the box, are a self-starter and enjoy collaborating with customers and internal teams. You are comfortable communicating with customers, technical and non-technical teams.

Role Responsibilities

• Provide consultancy and subject matter expertise guidance to customers and other stakeholders
• Engage with customers – both on-site and off-site – to understand, interpret, business processes and software requirements, ensuring requirements are progressed through entire SDLC
• Upon procuring customer feedback and software requirements, perform detailed analysis, produce specifications and related artefacts for consideration in future product enhancements
• Collaborate with internal teams to facilitate the integration of customer systems and data
• Collaborate with internal and external client project managers to ensure business and technical requirements are clearly defined
• Status reporting and escalation on all matters relating to business analysis activities for all assigned projects
• Provide business insight into the development and test processes
• Create and maintain high quality end user and internal documentation
• Provide software demonstrations to internal teams and clients
• Provide input into project planning through impact assessment and estimation of analysis effort

Required Experience

• 3-5 years Business Data analysis experience
• Knowledge of software implementations and Data Mapping
• Understanding of the Software Development Life Cycle and Agile Methodology
• Exceptional and professional attitude towards customer service with attention to detail
• Ability to analyse, interpret, and suggest alternative solutions to complex business problems
• Ability to translate software requirements from clients into tickets for internal teams
• Capable of multitasking in a fast-paced environment; working with multiple clients across various time zones
• Willingness and ability to learn the business domain to become a subject matter expert
• High energy and enthusiasm with and underlying commitment to achieve objectives and meet strict deadlines
• Desire to foster a strong collaborative environment and take initiative
• Strong interpersonal skills and excellent communication skills—written, verbal, and presentation.
• Relevant degree in a business, technical, or analytical discipline (e.g., Business Administration/Management, Information Systems, or Computer Science).
• Fluent in English
• Eligible to work in Ireland and available to travel up to 25%, including travel within the EU, USA, Australia, and South Africa

Desirable Experience

• Specific experience in a similar role in a vendor company in the Financial Services/Banking Industry
• Knowledge of the Financial Services industry, ideally with a software vendor; preferably related to credit, business banking and / or Wealth Management
• SQL Developer and Jira/Confluence experience

Hybrid Flexible at Broadridge

We are made up of high-performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remote.

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.