Technology Services Engineer II

Position Summary...

What you'll do...

About Team :

We are called Associate Digital Experience team. Our mission is to digitally enable the enterprise and transform associate's end to end journey via technology and process driven products and services. We are looking for Technology Services Engineer good ITIL Framework knowledge and Terminologies.

What you'll do:

• Work as a part of IT service desk with good ITIL Framework knowledge and Terminologies

• Troubleshooting Windows, Mac operating systems & VDI environments

• Demonstrating problem solving capabilities

• Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner.

• Troubleshoot networking concepts like DHCP, DNS, TCP/IP, VPN and technologies.

• Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates

• Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc

• AD Password reset, Third party application installation, 2FA Setup (Google , VIP and RSA ), Bit locker password, Driver updates, SCCM application installation request, zoom and slack related troubleshooting

• VDI and VPN troubleshooting, Intune registration, YubiKey Enrollment, Elevated account YubiKey enrollment, MAC Login with Recovery

• BYOD /corporate setup, MAC OS update, Laptop login issue, MS application Issue, Web and application access issue, Laptop performance issue, Outlook issue, APP SSO issues on MAC

• Self-service not launching on MAC, Eagle connectivity issue

• Troubleshoot VPN Failed to load preference error, Hyper V virtualization enable on VDI, MAC OS reinstallation cases, Mac Time Sync Issues, VDI Latency Issues

• Achieve agreed targets in terms of quality, SLA attainment and reduce Ageing tickets

• Ensure stable and well performing system environment.

• Achieving MTTR, FCR/FTR, XPR

• Apply professional competencies to administrate and optimize the assigned system environment.

What you'll bring:

• Bachelor’s degree in computer science, Software Engineering, or a related field. Equivalent work experience will also be considered.

• Overall 4-7 yrs of previous experience in IT helpdesk(Voice)

• Excellent communications skills (verbal and written)

• Knowledge on ITIL Framework and Terminologies

• Knowledge on Windows, Mac operating systems & VDI environments

• Demonstrated problem solving capabilities

• Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner

• Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays

• Self-motivated achiever who gains satisfaction from providing excellent customer service

• Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies

• Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates

• Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..

• Excellent organizational skills

• Continually develops and maintains technical skills to ensure high quality levels of technical support for end users.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work
We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in computer science, information technology, engineering, computer information systems, or related area and 2 years’ experience in production support, software support, or technical support.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Both software and hardware troubleshooting., Technical support operations, account management, or customer support.

Primary Location...

Rmz Millenia Business Park, No 143, Campus 1B (1St -6Th Floor), Dr. Mgr Road, (North Veeranam Salai) Perungudi , India