Norwegian Speaking Customer Support Representative

Patrique Mercier Recruitment is excited to present an exceptional opportunity for a Norwegian Speaking Customer Support Representative in the E-commerce sector! Join our skilled team and contribute to enhancing the online shopping experience for Norwegian-speaking customers.

In this vital role, you will provide outstanding customer support by addressing inquiries, resolving issues, and assisting customers with their online purchases. This position is ideal for individuals who are passionate about e-commerce and eager to deliver exceptional service in a dynamic environment.

Work from the beautiful setting of Greece while becoming an integral part of a company committed to customer satisfaction. If you're ready to take on a rewarding challenge, we want to hear from you!

Responsibilities

• Serve as the primary point of contact for Norwegian-speaking customers via phone, email, and chat in the e-commerce domain.
• Assist customers with their orders, address inquiries, and resolve issues related to products and services.
• Ensure a seamless shopping experience by providing clear and accurate information.
• Document customer interactions and maintain precise records in the system.
• Collaborate with team members to enhance the overall customer experience.
• Stay informed about the company’s products, promotions, and policies to effectively assist customers.
• Adhere to established procedures to ensure compliance and service quality.

Requirements

• Fluency in Norwegian and English, both written and spoken
• Experience in customer support or e-commerce is preferred, but not mandatory
• Strong communication and interpersonal skills
• Proficient problem-solving abilities to address customer inquiries efficiently
• Detail-oriented with a focus on customer satisfaction
• Familiarity with e-commerce platforms and customer service software is a plus
• Ability to work independently in a remote setting
• Reliable internet connection and a suitable home office environment
• Positive, motivated attitude with a willingness to learn
• Flexibility to work various shifts as needed

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development
• Performance Bonus