Associate Analyst - Commercial Operations

JOB DESCRIPTION

The Business Process Integration Associate Analyst actively participates in the analysis and decomposition of one or more business processes while providing integration between the Business Process CoE (OTC, DTC, PTP, FICO and MDM) to aid in documenting the business process requirements, and takes part in designing the system enablers to support the organization’s To-Be process vision while remaining in close contact with the end-user community and business stakeholders.

ABOUT THE JOB (RESPONSIBILITIES):

• Supports the Enterprise Technology Business Process COE Global team and other cross functional teams to deliver the project according to scope, benefits and timeline
• Ability to lead business process discussions and functional Business Process COE conversations
• Able to coordinate, plan, track, set-up, test, diagnose errors, and identify corrective actions
• Act as a champion of the solution within the business
• Aid in the design of reports, forms, interfaces, conversions, enhancements, and user authorizations
• Remains connected to the end user community to enable full transparency on current and future business strategies and/or initiatives
• Actively participate & drives workshops and presentations to validate business processes and solutions with the end user community
• Participate in the system testing phase to ensure that the systems that has been built meets the business requirements
• Provide training and business process input to the end user training team, review training materials, and deliver end-user training to the larger end-user community
• Represent the business requirements for his/her functional area
• Define business processes and provide input to system configuration decisions in his/her area(s) of functional expertise
• Identify, document, escalates and resolve issues
• Develop business process documentation (process flows, business process procedures, etc)
• Develop presentations
• Assist in the development of training materials (identification, documentation, validation, etc)
• Identify test scenarios and develop test scripts
• Test system(s) configuration, development objects, and user-authorizations
• Provide first line of support during implementation stabilization period and hyper care
• Support data conversion activities (strategy, data cleansing, validation, etc)
• Deliver training to end-user community
• Assist in formal and informal change management activities
• Drives for globally aligned Business Process COE processes/systems that support achievement of business objectives
• Maintain a pro-active collaboration, integration and communication approach with key stakeholders within the project and beyond

ABOUT YOU (QUALIFICATIONS):

Education:

• Bachelor’s Degree in Business or Computer science equivalent experience.

Experience:

• 5+ years as an Integration or Business Analyst
• 5+ years in multiple Business Processes ( OTC, DTC)
• Information technology
• SAP, S4 preferred
• Project management experience
• Customer, Retail and/or Vendor support experience preferred

Skills and Abilities:

• Ability to quickly learn organizational structure, business strategies and processes
• Knowledgeable on business process modelling/mapping in the various Business Process areas
• Strong analytical skills and the ability to move forward with incomplete information
• Strong knowledge of one or more business domain areas with strong business application knowledge
• Experience as a current system user
• Respect of his/her peer group and end-user community for his/her knowledge and skills
• Empowerment to make decisions on functional, process, or operational changes
• Excellent team player skills, with strong oral and written communication skills
• Ability to raise relevant issues, drive for solution, and make decisions under time constraints
• Experience with system implementations preferred
• Experience with conducting presentations and training
• Ability to adapt to changes
• Ability to train and/or coach others
• Ability to work in a fast paced, hands-on environment
• Strong time management skills and the ability to multi-task
• Capable of writing clear and well-structured business requirements documents
• Capable of documenting business and functional requirements for current/future state processes
• Experienced in drafting user acceptance testing scenarios
• Ability to represent change within the organization.
• Experience working with multiple levels of the organization and across functions or domains.
• Ability to resolve minor conflicts/issues using different tactics prior to escalation.
• Six-Sigma or Agile experience is highly preferred

Core Values:

• Exhibit core company behaviors that focus on how we at LS&Co. operate together day to day regardless of level, function or location
• Know the Business; Own the Result; Company First; Be Part of the Solution; Lead by Example

LOCATION

Bengaluru, India

FULL TIME/PART TIME

Full time

Current LS&Co Employees, apply via your Workday account.