Junior ServiceNow Developer

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Main Duties and Responsibilities:

• Provide administrative ServiceNow support, such as troubleshooting, implementing bug fixes and root cause analysis.
• Create a Service Now knowledge base answering all “how to” questions.
• Develop, Test, and implement the technical solutions, such as client scripts, business rules, UI pages/actions/policies, scheduled jobs, import sets, transform maps, ACLs, and notifications.
• Collaborate with the gategroup’ s ServiceNow Team
• Develop custom integration components.
• Develop existing and custom applications within ServiceNow including integrations with other applications.
• Create and use update sets to move configuration changes between ServiceNow instances.
• Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation.
• Document, maintain and update policies, procedures, and controls for the operation of the ServiceNow platform.
• Commit to the continuous improvement and learning of development and ServiceNow best practices, tools, and technology.
• Proactively keep ServiceNow skills current
• Develop, maintain, and execute reports to ensure system operation meets performance targets.
• Effectively engage and contribute to projects.
• Ability to suggest Service Now enhancements to ensure optimal use for business needs with continuous improvement.
• Support in the assignment, re-assignment of licenses and roles.
• Configure modules against FRS documents upon request.
• Keeping all ServiceNow technical documentation relevant.

Work Experience:

• 3+ years of relevant experience
• Knowledge in ServiceNow administration
• Knowledge of CMDB Implementation.
• Ability to apply business concepts into a technical solution.
• Follow ServiceNow best practices.
• Display aptitude in learning new modules based on training materials.
• Awareness of IT Service Management process such as Incident, Problem and Change Management
• Excellent communication skills both written and verbal.
• Adaptable to change and able to work independently and as part of a team.
• Manage and prioritize work effectively with minimal supervision.
• Strong problem-solving skills and attention to detail.
• Performance Analytics for reporting and dashboard creation.
• Demonstrated expertise in at least two ServiceNow modules (e.g. ITSM, SPM, Virtual Agent, CMDB)
• Expertise in web development (HTML, CSS, JavaScript).
• Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs.
• Experience with JavaScript/GLIDE and HTML5
• Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems.
• Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders.
• Strong analysis, problem-solving, and decision-making skills.

Technical Skills: (Certification, Licenses and Registration)

• ServiceNow System Admin Certification
• Awareness of the ServiceNow Enterprise product suite
• Experience in IT Service Management
• ITIL foundation certification – preferably

Communication and other Skills:

• Fluency in English (B2 or higher)
• Good communication skills and teamwork ability

If you want to be part of a team that helps make travel and culinary memories, join us!