Senior Revenue Operations Analyst

Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.

Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.

POSITION SUMMARY

As a Senior Revenue Operations Analyst, you will work with the broader Rev Ops team to learn processes and systems in order to effectively execute daily tasks related to all Revenue Operations activities. Those tasks will include delivering reports, cleaning data in our core systems, provisioning users, and helping refine processes to drive efficiency. You are detail oriented with a love for data, a great communicator, and a self-starter who thrives in a fast paced environment.

KEY RESPONSIBILITIES

• Operations and systems: Assist with the day to day processes to support the customer org, i.e. managing account and opportunity ownership, provisioning new hires, and processing deals and renewals
• Data and analytics: Monitor existing reports and dashboards and pull ad hoc reports to help answer key questions about the business.
• Data integrity: Review the data quality of our internal systems by reviewing and updating existing reports and dashboard, and the underlying data
• Continuous improvement: Work with senior team members to design and implement solutions to reduce manual processes.
• Create and maintain documentation on our processes, best practices, and system requirements
• Special projects: we’re very much in growth mode, and will have other projects pop up as the business evolves! Past examples of special projects include: incorporating an acquisition from a data and process perspective, working with IT to streamline our new hire provisioning process, and updating firmographic on accounts

ABOUT YOU

• 0-3 years experience in Sales Operations, Order Management, or equivalent role.
• A “doer” excited to learn and apply your knowledge to new challenges in a fast paced, constantly evolving startup world.
• Organized, task oriented, and have an eye for detail, you enjoy creating checklists, checking your work twice, and verifying data
• An excellent communicator, both written and verbal, you enjoy collaborating and problem solving with stakeholders from a wide variety of backgrounds.
• Intermediate or better Microsoft Excel/Google Sheets.

Work Location

Bangalore, India

What you will have at Harness

• Competitive salary
• Flexible work schedule
• Monthly, quarterly, and annual social and team building events

Harness in the news:

• Harness Grabs a $150m Line of Credit
• Welcome Split!
• Harness Recognized in Inc.'s Best Workplace Awards 2022
• Harness on LinkedIn: America's Great Companies to Work For -- And What You Can Learn From
• #6 - Glassdoor Best Places to Work 2021 list
• #17 on Forbes Top 50 Cloud Companies to Work For
• #47 on LinkedIn’ Top 50 Companies to Work For
• #2 on Quartz 2021 list best places to work for remote workers
• 2021 Career Launching Companies List

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.