Job Description:
- This role will report to the OTC Cash Application Supervisor and work closely with collections team to proactively identify and resolve issues related to unapplied cash
- Records client payments in appropriate accounts, identifies and resolves payment discrepancies and answers internal customer’s inquiries
- This role will also work in link with cash and banks team in order to follow up bank reconiliations
- Account for the amount collected from the customers in the appropriate accounts on a timely basis and with 100% accuracy
- Process and accurately apply all incoming payments for all customer accounts from various sources including Live Checks, Credit Cards, Electronic Lockbox ,Wire Transfers etc.
- Monitor, respond or redirect inquiries from the AR and Accounting Mailboxes in a timely & professional manner
- Reconcile the customer accounts and bank accounts to ensure there are no open items in customer accounts and zero unapplied cash.
- Follow up advance payment account
- Provide quality, professional customer service to all internal customers.
- Monitor, respond or redirect inquiries from the AR and Accounting Mailboxes in a timely & professional manner
- Responsible for producing the daily customer cash receipts reports
- Download daily bank statements and ensure cash is appropriately applied to customer accounts
- Provide quality, professional customer service to all internal customers
- Ensure compliance to applicable policies, guidelines, and regulations
Requirement and Qualifications:
- Graduate / Postgraduate in any stream
- Fluent in English, both verbal and written communication skills would be mandatory
- Working experience within a shared services environment supporting North America region is mandatory
- Experience in North American process would be preferred
- Working in US working hours (night shift) is a mandatory requirement
- 2 - 5 Years of experience required with OTC domain
- Excellent communication and interpersonal skills with a customer service focus
- Demonstrates initiative, is conscientious, detail oriented and provides complete follow-through on areas of responsibility
- Positive attitude and a strong team player
- Systems proficiency in ERPs (Oracle Ace, Oracle R12, Oracle Fusion) would be an advantage
- Analytic and strong research skills
- Intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research, including , Ability to utilize basic formulas &Utilize Pivot Tables and V-Lookups.
- Essential: Over 3 - 4 years of relevant experience in accounting/finance
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