Associate System Engineer

Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Our Technology Direct College Hire Program is a pathway for recent college graduates and individuals who are early in their technology careers to begin their professional growth journey. Through this program, we aim to help you develop lasting relationships while creating a meaningful career through on-the-job mentorship, professional development, and networking opportunities. We welcome emerging Technology professionals to our upcoming January, June, or August 2025 cohorts.

Job Summary

All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Associate System Engineer delivers on our Purpose by joining the Digital Employee Experience (DEX) Team, responsible for our Nexthink solution that is used to monitor and manage our Workstations across the company. This role evaluates, develops, customizes, installs, and implements functionally appropriate, technically sound, and well-integrated systems in accordance with Customer requirements, and organizational methodologies and standards. The Associate System Engineer is a detail-oriented thinker, who is ready to drive the future of Southwest’s Technology.

Additional details:

• This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington and Wyoming

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities

• Work with team to research problems, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements
• Monitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixes
• Ensure the highest levels of systems and infrastructure availability and resolve escalations of simple to medium complexity
• Assist in the implementation and updates to the platform strategy and road map
• Maintain awareness of technology trends in area of responsibility
• Meet commitments and deliverables as related to participating on projects
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
• Provide technical guidance or support for the development or troubleshooting of systems
• Review test strategies and quality standards with the Engineers on the Team
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Ability to analyze and resolve problems of simple to medium complexity
• Ability to understand the implications of new information for both current and future problem-solving and decision-making
• Basic knowledge of hardware components, systems, software, and networking technologies
• Ability to perform basic troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas
• Skilled in basic partnering, negotiation, and communication in working with Business Customers and Technology support
• Knowledge of systems development methodologies, practices, concepts, and technologies obtained through formal training and/or work experience
• Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
• Ability to develop, present, and communicate ideas and strategies in both technical and user friendly language to small to medium audiences
• Skilled in project management and analytical/creative problem-solving
• Skilled in written, oral and interpersonal communication

Education

• Required: High School Diploma or GED
• Required: Bachelor's Degree in Business, Engineering, Computer Science, or Information Systems, or related field; or equivalent formal training
• Preferred: An upcoming or recent college graduate with a degree in Computer Science, Information Systems, Cybersecurity, or related field

Experience

• Required: Entry-level experience, developing skills and knowledge in system engineering
• Preferred: Experience in Nexthink, Windows, Microsoft 365, Dell hardware and peripherals, Powershell, Power BI, Agile, and Scripting

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits

• Competitive market salary from $84,350 per year to $93,700 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck **
• Potential for annual Profit Sharing contribution toward retirement - when Southwest profits, you profit***
• Explore more Benefits you’ll love: swa.is/Benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

***Profit Sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.

Benefits | Southwest Careers

Benefits

Southwest Airlines is an Equal Opportunity Employer.
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