Associate Cloud DevOps Engineer

Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Our Technology Direct College Hire Program is a pathway for recent college graduates and individuals who are early in their technology careers to begin their professional growth journey. Through this program, we aim to help you develop lasting relationships while creating a meaningful career through on-the-job mentorship, professional development, and networking opportunities. We welcome emerging Technology professionals to our upcoming January, June, or August 2025 cohorts.

Job Summary

All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Associate Cloud DevOps Engineer delivers on our Purpose by joining the Loyalty Team, supporting the day-to-day operations of the Rapid Rewards program which includes account management, new member conversion, credit card acquisitions, strategic partnerships, promotions, and Customer support. This role collaborates with various internal stakeholders to provide a world class loyalty program. The Associate Cloud DevOps Engineer is a detail-oriented thinker, who is ready to drive the future of Southwest’s Technology.

Additional details:

• This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington and Wyoming.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

• You must have a valid U.S. Social Security Number to complete the full hiring process.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities

• Operate in a DevOps culture and team, responsible for architecture, design, development, implementation, and ongoing operations of new and emerging technology platforms
• Implement automation tools for automatic code deployment (CI/CD)
• Develop and evolve cloud infrastructure
• Follow procedures and standards to ensure high quality and quantity of work
• Follow prioritization processes to drive work and has a sense of urgency about getting work completed
• Meet with stakeholders as requested by leaders to listen and gather requirements that address business challenges and opportunities
• Build knowledge in cloud infrastructure, performing design reviews and consulting with your team and mentor to learn design best practices
• Learn about business continuity and disaster recovery processes
• Participate in system and acceptance testing to ensure that systems are functionally appropriate, technically sound, and well-integrated
• Test and implement system and enhancements using techniques that preserve system integrity
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills, and Abilities

• Knowledge of the AWS Infrastructure as a Service Automation tools like Cloud Formation
• Knowledge of AWS compute, data sources, security technologies
• Knowledge of infrastructure-as-code (IAC)
• Ability to manage and learn new technologies/services/features
• Ability to partner and communicate with various Technology Teams
• Ability to work effectively in a strong Customer service / team-oriented environment
• Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work
• Ability to prioritize effectively
• Ability to develop, present and effectively communicate ideas to a variety of audiences

Education

• Required: High School Diploma or GED
• Required: Bachelor's Degree in Business, Engineering, Computer Science, Information Systems, Cybersecurity, or related field; or equivalent formal training
• Preferred: An upcoming or recent graduate with a Bachelor's Degree in Business, Engineering, Computer Science, Information Systems, Cybersecurity, or related field

Experience

• Required: Entry-level experience; developing skills and knowledge in Cloud software or DevOps
• Preferred: Experience with Java and AWS

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits
Competitive market salary from $84,350 per year to $93,700 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck **
Potential for annual Profit Sharing contribution toward retirement - when Southwest profits, you profit***
Explore more Benefits you’ll love: swa.is/Benefit
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***Profit Sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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