Associate Technology Analyst

Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Our Technology Direct College Hire Program is a pathway for recent college graduates and individuals who are early in their technology careers to begin their professional growth journey. Through this program, we aim to help you develop lasting relationships while creating a meaningful career through on-the-job mentorship, professional development, and networking opportunities. We welcome emerging Technology professionals to our upcoming January, June, or August 2025 cohorts.

All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Associate Technology Analyst invests in the future of Southwest by supporting product development for teams throughout Crew Operations, Reservations, and Cargo. In addition, this cross-functional role collaborates with various Employees to deliver enhancements that elevate our customers' flying experience. The Associate Technology Analyst is a detail-oriented thinker, who is innovative and excited to drive the future of Southwest Airlines.

The Analyst selected would be for one of the following teams:

Reservations and Cargo:

The Amadeus Delivery team owns many of the Amadeus applications excluding ARD, Kiosk, and OPR. This analyst will need to leverage product knowledge to solve business problems across the enterprise priorities. This analyst will need to partner with business stakeholders to define and implement optimal solutions. This role will require the ability to communicate and mediate across multiple stakeholders.

Air Operations:

The Crew Operations S&R team prides itself on building products and application features that are crucial for Southwest Airlines and its customers. As an Associate Tech Analyst on this team, you will be the heartbeat of innovation, driving products that enhance our customers' flying experience. You will get to collaborate with cross-functional teams to bring ideas to life.

Additional Details:

• This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington and Wyoming.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

• You must have a valid U.S. Social Security Number to complete the full hiring process

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

• Job Summary
  • Conduct needs analysis to create quality solutions. Ensure solutions are aligned with stated requirements and comply with departmental standards. Manage activities to ensure solutions are delivered on-time and within budget. Serve as a resource to ensure effective communications.
• Responsibilities
  • Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems
  • Partner with other Technology Team members to provide advice or solutions within his or her area of expertise
  • Stay informed about current developments within his or her expertise
  • Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Estimate effort and value for solutions
  • Apply business solutions with broad level knowledge about technology platforms/architectures
  • Verify information and carefully review and check the accuracy of own work using dependency identification processes in technology work
  • Establish or follow prioritization processes to drive work and complete work with a sense of urgency
  • Express ideas, business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis
  • Communicate clearly in conversation and interaction with others
  • May perform other job duties as directed by Employee's Leaders
• Knowledge, Skills and Abilities
  • Basic knowledge of business analysis, process modeling and redesign
  • Basic knowledge of technical environments
  • Basic knowledge of the software development methodologies
  • Ability to partner, communicate, and negotiate with various Teams and/or external partners
  • Ability to analyze small to medium, or vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
  • Ability to work effectively in a strong Customer service/team oriented environment
  • Ability to research, create, and document requirements, processes and technical specifications
  • Ability to manage and prioritize multiple and widely varied work streams/tasks
  • Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work
  • Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences

Pay & Benefits

• Competitive market salary from $63,000 per year to $70,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck **
• Potential for annual Profit Sharing contribution toward retirement - when Southwest profits, you profit***
• Explore more Benefits you’ll love: swa.is/Benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

***Profit Sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.

Benefits | Southwest Careers

Benefits

• Education
  • Required: High School Diploma or GED
  • Required: Bachelor's degree in Business, Engineering, Computer Science, or Information Systems, or related field; or equivalent formal training
• Experience
  • Required: Entry-level experience; developing skills and knowledge in information technology (IT) operations, programming, systems/software development or another IT related field
  • Preferred: Experience with React, Python, Java, Postgres SQL, Oracle, AWS, NodeJS, Kafka, Kanban
  • Preferred: Training in basic DevSecOps, Agile, CI/CD, and Company Instructor Led Training to gain Doman Knowledge
• Licensing/Certification
  • N/A
• Physical Abilities
  • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Other Qualifications
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines

Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.