Product Consultant

Remote within Australia, or in-office/hybrid in Melbourne, Australia

Atticus Product Consultants are the conduit between our users and our product, ensuring product features are built and adopted to successfully solve our users’ problems. We take pride in solving difficult problems for our customers and designing beautiful products, all while prioritizing engineering quality. Our Product team is at the forefront of these efforts.

About us

Atticus is a Melbourne-based scale-up founded in 2017 that offers the leading technology in document fact-checking. We are on a mission to bring more truth to the world of business. Our software helps our customers—law firms, listed companies, and funds—fact-check critical documents before they're disclosed to market. Our users love Atticus because we save them a lot of pain in high pressure, high stakes work. We’re really proud of what we’ve achieved so far, and we’re just getting started. There’s still so much to scope and build—and you’ll have a key role in building it.

Atticus Product Consultants are members of our Product team and are hands-on involved in the product development process. There’s a broad remit, and we’re dynamic enough to tailor the role for your experience and talents, so there’s the opportunity to really make the role your own.

Your day to day will look like some, any or all of:

• Product and industry expertise: providing specialist advice on the Atticus product and partnering with our customers to get the most value from the platform, and providing advice to the Atticus product team on the challenges faced by our users.
• Product design: working with our engineers to design features based on user needs and feedback, and providing in-house expertise and context on UX and implementation.
• Product management: writing user stories, prioritising them in the development roadmap, and monitoring adoption after shipping to ensure they succeed.
• User onboarding: onboarding users to Atticus, and improving the product to reduce the amount of time spent onboarding to Atticus.
• User training: developing and delivering training workshops to groups of customers on how to best use Atticus at their organisation, and developing more effective and scalable ways of delivering this training.
• User support: supporting our users for their use of the tool, from answering Intercom enquiries, to building out automated, low touch support solutions as we scale.

About you

We want creative, curious, self-driven people who are interested in building something of lasting value. The people who are likely to thrive at Atticus are conscientious problem solvers. We’re open to all applicants with the following qualities:

• Creative and flexible: we’re a small team doing things that nobody has done before, so you’ll want to be excited about tackling unknown problems and pitching in to help even when you don’t quite feel like you know exactly what you’re doing.
• Natural communicator: communication is a first class skill, particularly in a remote world, so we take this seriously. More than just good spelling and grammar, you’re great at building relationships and getting things done with others, whether it’s through Slack, Zoom or in person.
• Measure twice, cut once: we believe that long term, true velocity and agility comes from putting in enough planning that you can move fast without breaking things. “Slow is smooth, and smooth is fast.”
• Bias toward action: generally, when in doubt, you give something a try and see if it works. Yes, doing the right thing is best, but doing the wrong thing is generally better than doing nothing at all.
• Outcome-focussed: you don’t confuse a great slide deck for genuine user outcomes. You’re able to separate the process from the outcome, and if you’re blocked on the process you were expecting to take, you try other ways of getting that outcome.

If you’ve done any of the following then definitely get in touch!

• Customer success experience: you’ve worked in a customer success program focussed on the adoption of new technologies or CX.
• Industry knowledge: you’ve got a law degree, worked as a lawyer, or in investor relations, corporate affairs, ESG, finance, or governance of a listed company or fund.
• High growth environment: you’ve worked in a scale-up that’s grown fast and scaled processes

Benefits

• Salary of $90-130k, dependent on ability and experience
• 100% remote friendly within Australia (come to the office, work from home, or a bit of both—it’s up to you)
• Flexible work hours (we care about outcomes—go for that lunchtime swim)
• New Macbook and $2,000 home office setup budget
• Five weeks leave each year (and never work on your birthday)
• 16 weeks paid parental leave
• Dog-friendly office in Collingwood, Melbourne
• Generous professional development program

Interested?

If this sounds to you like we’re a great match, please apply below. You can also read more about us on our careers page.

Applications by C.O.B. 18th October 2024.