Customer Service Advisor

• Are you fluent in Slovenian? 🔊
• Are you passionate about providing exceptional customer service experience? 🎯
• Do you want to join a company with a modern environment and opportunities for career development? ​📈 ​​

ManpowerGroup Greece on behalf of Dexcom , global leader in technological equipment for diabetes, is seeking to recruit energetic Slovenian Speaking Customer Service Advisors , who will be involved in the support of foreign markets.

📍 Working Model: Full Remote (based in Greece)

⏰ **Working days & hours:**Monday to Friday, morning hours

📢​ Contract: Permanent contract via ManpowerGroup

What you will do:

• Answers incoming calls, places outbound calls, and responds to emails and social media requests in a timely manner, clearly documenting all correspondence in company CRM
• Provides guidance to Dexcom Customers/Patients with regards to product offerings and e-commerce platform usage
• Provides technical support in issues related to Dexcom mobile apps, cloud software and associated hardware
• Troubleshoots and seeks solutions to problems related to questions and concerns received from Dexcom Customers/Patients
• Utilizes salesforce.com/Genesys for incoming workload handling
• Records and analyzes customers’ feedback and derives operational measures from it
• Takes on other assigned tasks if necessary

Requirements

What we are looking for:

• Fluent in Slovenian and 2nd language (English)
• Previous work experience in Operations/Customer Service area, will consider as an asset (ideally in pharmaceutical industry)
• Computer Literacy (e.g. MS Office)
• Active listening and empathy towards customer’s needs
• Accountability and ability to work within a multinational team
• Experience in the use of CRM programmes (e.g. Salesforce) will be highly appreciated
• Soft skills according to client’s needs

Benefits

Compensation package and Benefits:

✔️ Competitive gross monthly salary

🚀 Fixed monthly bonus

💻 Company laptop and headset

💼Excellent training and development opportunities within a multinational company

👥 Recruitment Process:

If you’re interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.

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