Technical Support Advisor

Hello Dutch Tech - Gurus

Are you looking for a career change with a forward-thinking global organization?

Then, come be part of an award-winning company and join a successful team that will 🚀 boost🚀 your career!

ManpowerGroup on behalf of its client, a global technology and services leader is looking for highly dexterous and digital-savvy Dutch speakers to work part time, 20 hours per week.

📌 HQ Location: Athens

📍 Working Model: Fully remote

🖋️You will be reporting to Technical Support Supervisor

What you will do:

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Management of incoming video-calls
• Build sustainable relationships of trust through open and interactive communication
• Keep records of customer interactions, process customer accounts and file documents
• Ask probing question to identify the technical issue faced by the end user and support with the troubelshooting steps needed
• Work 3 days per week; Monday & Wednesday 10:00-18:00, Friday 10:00-14:00 FIXED SCHEDULE 💃

Requirements

What we are looking for:

· Native or near-native Dutch speakers

· Fluency in English

· Clear Communication Skills

· Tech savvy/Knowledge of MS office tools

· Enthusiastic, patient, empathetic, multi-tasking and communicative

Benefits

💰 Competitive compensation

💸 Rewarding bonus scheme

✅ Permanent contract

💉 Private health care benefits

All candidacies will be treated with strict confidentiality.

If you feel this role is for you, then waist no time!