Customer Service Specialist

Patrique Mercier Recruitment is currently seeking a Czech Speaking Customer Service Specialist to join our team in Greece with fully paid relocation. In this role, you will provide exceptional customer support to Czech-speaking customers, helping them navigate through inquiries, complaints, and product information.

This opportunity allows you to experience the vibrant culture of Greece while working in a dynamic and supportive environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Assist customers with product information, order processing, and returns
• Effectively resolve customer complaints and provide solutions
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to enhance customer satisfaction
• Stay informed about product knowledge and company policies
• Follow established procedures and adhere to quality standards

Requirements

• Fluency in Czech and English, both written and spoken
• Prior experience in customer service or a related field is preferred
• Excellent communication skills and the ability to build rapport with customers
• Strong problem-solving skills and the ability to remain calm under pressure
• Ability to multitask and prioritize tasks effectively
• Detail-oriented and dedicated to providing exceptional customer service
• Willingness to relocate to Greece
• Proficient in using computer systems and software applications

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )