Customer Support Representative

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Portuguese Speaking Customer Support Representative located in Greece! If you have a passion for helping others and enjoy providing excellent customer service in a multicultural setting, this position is perfect for you.

In this role, you will engage with Portuguese-speaking customers, addressing their inquiries and providing effective solutions to ensure a delightful experience. This is a wonderful chance to develop your skills while enjoying the dynamic lifestyle and beautiful surroundings of Greece.

We are looking for dedicated, personable individuals who are eager to contribute to a supportive team. If you’re ready to embrace this rewarding challenge, we want to hear from you!

Responsibilities

• Act as the primary point of contact for Portuguese-speaking customers through various communication channels including phone, email, and chat.
• Provide accurate information on the company’s products and services, resolving customer inquiries effectively.
• Maintain high levels of customer satisfaction by delivering friendly, professional service.
• Document customer interactions and feedback accurately in the system.
• Work collaboratively with team members to enhance the overall customer experience.
• Keep up-to-date with product knowledge and company policies to assist customers effectively.
• Adhere to established procedures to ensure quality and compliance in service delivery.

Requirements

• Fluency in Portuguese and English, both written and spoken
• Prior experience in customer support is advantageous but not mandatory
• Strong communication and interpersonal skills
• Problem-solving mindset with a focus on customer satisfaction
• Ability to work independently and efficiently
• Familiarity with customer service software and systems is a plus
• Stable internet connection and suitable home office setup
• A positive attitude, eagerness to learn, and adapt to new challenges
• Flexibility to work various shifts as required

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )