Remote Service Engineer

Job Title

Remote Service Engineer

Job Description

Are you a tech-savvy problem solver with a passion for customer service? We're seeking a talented Remote Service Engineer to join our team and provide exceptional support to our customers.

Your Role:

As a Remote Service Engineer, you will be the first line of defense for our customers' technical issues. You'll receive, understand, and resolve customer requests related to product or service malfunctions. Your responsibilities will include:

• Providing Advanced Technical Support: Diagnosing and resolving complex technical issues remotely, ensuring customer satisfaction and minimizing downtime.
• Managing Customer Cases: Efficiently handling customer cases, documenting service records, and communicating updates and solutions clearly.
• Ensuring First-Time Right Resolutions: Collaborating with field engineers to provide accurate diagnostics and ensure that issues are resolved efficiently on the first visit.
• Escalating Issues: Identifying and escalating critical issues to the appropriate teams for timely resolution.
• Handling Customer Feedback: Addressing customer complaints and feedback promptly and professionally.

Qualifications:

To succeed in this role, you should have:

• incident resolution and Ticket management
• Experience with HIS and PACS
• Technical Skills on OS (windows Server 2008-2019)
• Basic networking understanding (VLAN, Load Balancer, Switches)

**Why should you join Philips?**​

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.