Director, Business Design

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Role and Responsibilities

• Lead the design and implementation of the Health operating model
• Identify, and govern the development of, the business capabilities required to support the Group Health strategy
• Support the translation of Prudential’s overarching health strategy into specific execution plans (roadmaps, milestones, deliverables etc.)
• Support the Local Business Units in the development and implementation of their market-specific health strategies, focusing on operating model evolution and business capability development
• Partner with internal and external technology teams to support the design and delivery of a strategic technology roadmap that will build the required health capabilities
• Identify and execute partnerships with 3rd party service providers in support of health business capabilities development
• Foster a culture of innovation and continuous improvement within the organization, promoting best practices and thought leadership

Strategic Vision:

• Exceptional strategic thinking and analytical abilities, with a proven track record of developing and advocating for a clear strategic vision and roadmap for organizational transformation.
• Ability to conduct in-depth analysis of existing business processes, systems, and organizational structures to identify critical areas for improvement.

Leadership:

• Demonstrated ability to lead and inspire cross-functional teams, fostering a culture of collaboration and innovation.
• Strong executive presence with the ability to influence and engage stakeholders at all levels, including C-level executives.
• Experience in building and managing a high-performing team, including recruiting, training and developing team members.

Business Architecture & Design:

• Expertise in designing and implementing innovative solutions to optimize business performance and enhance organizational agility.
• Proficiency in creating and maintaining detailed business architecture models, including capability maps, value streams and business process models.
• Expertise in developing and evolving operational models through detailed business capability mapping.
• Ability to identify and leverage key business capabilities that drive strategic objectives and business outcomes.
• Experience in aligning capability development with long-term business goals and operational efficiencies.

Change Management:

• Expertise in developing and implementing enterprise-wide change management strategies to ensure successful adoption of new processes and systems.
• Comprehensive approach to people and culture change, including communication strategies and engagement plans to secure buy-in from LBUs (local business units) and guide them through the transformation journey.
• Excellent communication skills to articulate transformation objectives, progress and outcomes to stakeholders at all levels.
• Strategic oversight and support to ensure smooth transitions to new ways of working.

Transformation Execution:

• Strong project management skills, with the ability to manage multiple complex projects simultaneously.
• Experience in developing and overseeing project plans, including scope, timelines, resource allocation and risk management strategies.
• Ability to coordinate and lead cross-functional teams, driving effective execution of transformation initiatives and ensuring stakeholder alignment.

Innovation & Continuous Improvement:

• Ability to establish and track metrics and KPIs to measure the success and impact of transformation initiatives.
• Commitment to continuously evaluate and refine business architecture and transformation strategies based on performance data and stakeholder feedback.
• Encouraging and implementing innovative solutions to drive operational excellence and competitive advantage.

Qualifications

• Bachelor’s degree or working experience in related area
• Minimum of 10+ years of experience in related fields (i.e., health insurance, strategy consultation)
• Proficiency in Microsoft office
• Experience working with geographically diverse teams.
• Experience across multiple Asian markets preferred

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.