Operations Associate

Company Information

Founded in 2015, GaiGai is one of the largest and fastest-growing offline dating agencies in Singapore. With an extensive database of quality clientele, experienced dating practitioners, modern matching technology and a dedicated events team, GaiGai aims to create meaningful connections for singles from all walks of life. GaiGai also has presence in Taiwan (Paktor Premium), Hong Kong (HeyDouble), Malaysia (Datesmith).

Why Join Us?

We offer high flexibility in regards to our working models (i.e. remote working, work-from-home). Our salaries are competitive and beyond that, we are deeply focus on our employee's well-being. Along the years, we have developed many people-centered initiatives and we definitely have more up our sleeves! You’ll enjoy benefits catered to your mental health (i.e. Self-Care leave), birthday celebration, wedding occasion, learning and development, and even time to spend with your loved ones (i.e. Family day Friday)!

The Role & Responsibilities:

GaiGai is seeking an energetic and passionate Operations Associate to join our offline dating team! Apart from meeting new people and helping singles seek their love life, you will also:

• Manage the matching of clients and facilitate the scheduling of dates

• Meet or exceed monthly individual operational expectations and goals

• Work closely with Managers to achieve department goals

• Interact with clients and prospective clients, anticipate their needs and follow through with exceptional service

• Work with other teams internally to enhance our company operational workflow

• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints

• Facilitate enquiries from clients as well as assist in other administrative and ad hoc duties

Requirements:

You are someone based in Malaysia who is meticulous and fun-loving. You love the idea of bringing potential matches to singles and feeling a huge sense of achievement getting them into a relationship. Finally, you are also someone who constantly strives to achieve your goals and is highly proactive in getting tasks done.

• Bachelor’s degree from relevant courses
• At least 1 to 2 years of client service experience with interaction through various channels e.g. email/phone/social media/face-to-face
• Comfortable speaking over the phone/video call for liaison and coordination of work
• Strong leadership and interpersonal skills
• Good team player
• Excellent command of written and spoken English and Mandarin in order to liaise with Mandarin speaking clients
• Strong organization skills
• This role is a remote role based in Malaysia, preferably Kuala Lumpur