Senior People and Culture Manager

Company Information

Founded in 2015, GaiGai is one of the largest and fastest-growing offline dating agencies in Singapore. With an extensive database of quality clientele, experienced dating practitioners, modern matching technology and a dedicated events team, GaiGai aims to create meaningful connections for singles from all walks of life. GaiGai also has presence in Taiwan (Paktor Premium), Hong Kong (HeyDouble), Malaysia (Datesmith).

The Role & Responsibilities:

GaiGai is seeking an experienced People and Culture professional to join our offline dating team! Here are the key responsibilities expected of this role:

• Develop and implement HR strategies that align with the organization's business objectives

• Collaborate with leadership to understand future staffing needs and develop plans for talent acquisition and retention

• Stay abreast of labor laws, regulations, and cultural nuances in each country to ensure compliance with local employment practices

• Develop and maintain knowledge of international HR standards and best practices

• Oversee the recruitment process for positions across various countries

• Work with local HR teams to ensure consistent and effective recruitment practices

• Develop and maintain relationships with international recruitment agencies

• Address employee relations issues, conflicts, and grievances in a fair and consistent manner

• Promote a positive and inclusive work culture across diverse teams

• Implement communication strategies to foster employee engagement and satisfaction

• Manage international compensation and benefits program

• Ensure competitive and fair pay structures across different regions

• Monitor and analyze market trends to make recommendations for adjustments to compensation and benefits packages

• Oversee performance management processes, including goal setting, performance reviews and feedback

• Work with managers to identify training and development needs for employees

• Facilitate international assignments and relocations, including visa processes and cultural assimilation

• Develop and update HR policies and procedures that comply with local regulations while aligning with global standards

• Ensure consistent implementation and adherence to HR policies across all geographical locations

• Identify training needs and coordinate training programs for employees at various levels

• Collaborate with regional HR teams to provide consistent and effective training initiatives

• Implement and maintain HR information systems to streamline HR processes

• Ensure data integrity and compliance with data protection regulations

• Support organizational change initiatives and ensure effective communication to employees

• Help manage transitions during mergers, acquisitions, or restructuring

• Implement programs to support employee well-being, including mental health initiatives

• Utilize HR analytics to assess key HR metrics and provide insights for decision making

• Generate regular reports for leadership on HR-related activities and performance

• Full hands-on experiences in processing monthly payroll and tax function, regular reporting on a group level and audit for Singapore, Malaysia and Hong Kong Teams. Experience with Taiwan will be an added bonus.

• Comprehensive office administration including IT assets management, liaising with the respective vendors for cleaning, aircon, water dispenser, etc. for Singapore

• Any other ad-hoc projects or tasks that may be assigned.

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or any relevant field

• Master's degree or MBA will be a bonus

• Possession of relevant professional certifications such
  - HRCI (Human Resources Certificate Institute): PHR/SPHR (Senior/ Professional in Human Resources)
  - SHRM (Society for Human Resource Management) - SHRM-CP/SCP (Senior / Certified Professional)

• Experiences in handling employees and managers across Asian markets

• Strong strategic thinking and planning skills to align HR initiatives with overall business goals

• Experience in contributing to organizational development and change management initiatives

• In-depth knowledge of Singapore's employment laws and regulations

• Proven ability to manage employee's relations, conflict resolution, and other HR-related legal matters

• Excellent communication and interpersonal skills to effectively engage with employees, management and external stakeholders

• Leadership qualities and the ability to inspire and lead a team

• Expertise in talent acquisition strategies, including recruitment and onboarding processes

• Experience in developing and implementing training and development programs

• Familiarity with HR information systems (HRIS) and other HR-related technologies

• Ability to leverage technology for efficient HR process and data analytics

• Active participation in HR-related networks, forums or industry associations

• Continued professional development and staying updated on HR trends and best practices

• Excellent command of written and spoken English and Mandarin in order to liaise with Mandarin speaking stakeholders

• 8-10 years or more of relevant experiences, progressing through various HR roles

• Experience in managerial or leadership positions within HR, demonstrating the ability to handle strategic responsibilities

Others:

This role is open to candidates who may be based in Singapore or Malaysia. Occasional business travel may be required across the regions.