Ocean Import Agent

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

Major Duties and Responsibilities

• Operations/Industry Knowledge
• Customer Service
• Vendor Relations
• Procedure and Productivity Standards Adherence�
• Accounting
• Accurate and Timely Billing
• Self Development
• Understand department process flow, looking for best practices to improve operational efficiency and productivity
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary

Key Responsabilities:

Ensure smooth and timely freight process flow.

Ensure accurate and timely data entry into our operational system.

Track and Trace Ocean Export and import Files and reporting.

Ensure arrival notices are communicated to overseas and customers.

Ensure accurate and timely client and vendors billing.

Interact with our customers in arranging their international shipments, meeting customer service standards.

Contribute to maintain good relationships with suppliers (Trucking companies and others involved).

Always meet compliance to regulations internal and external in accordance with government regulations.

Understand department process flow and looking for best practices to improve operational efficiency and productivity.

Ensure all customers standard operating procedures in place and updated in the DLSOPs.

Meet KPI standards in accordance with Company’s procedures.

Overseas communications, timely responses to emails and requests (internal & external)

Escalation of problems to Management when necessary.

Complete mandatory training when required.

Take ownership on the accounts assigned.

Requirements

�

• Bachelor's degree preferred.
• Minimum 3 years of industry experience
• Effective interpersonal skills.
• Good computer skills (Excel, Word, PowerPoint)
• Attention to Detail
• English medium level

Reporting Structure

• Ocean Supervisor and Manager