- Lead Conversion: Proactively reach out to outbound leads through various communication channels (phone, email, social media) to nurture relationships, understand their needs, and convert them into paying customers.
- Social media marketing: Managing all the social pages
- Inbound Sales: Respond promptly and effectively to inbound inquiries and leads, providing product information, addressing customer questions, and guiding prospects through the sales process.
- Product Knowledge: Develop a deep understanding of our products or services to effectively communicate their features, benefits, and value propositions to potential customers.
- Sales Strategy: Collaborate with the Sales Team Manager to develop and execute sales
- strategies, including identifying target markets, customer segments, and competitive positioning.
- Customer Relationship Management: Build and maintain strong, long-lasting customer relationships by ensuring exceptional service and addressing customer concerns or issues promptly.
- Sales Metrics: Meet and exceed sales targets and performance metrics, such as conversion rates, revenue targets, and customer acquisition goals.
- Market Research: Stay updated on industry trends, competitor activities, and market dynamics to identify opportunities for improvement and growth.
- Sales Documentation: Maintain accurate records of all sales activities, including customer interactions, sales calls, and progress updates in the CRM system.
- Sales Support: Collaborate with the Marketing and Customer Service teams to ensure a seamless customer experience from initial contact to post-sale support.
- Feedback Loop: Provide valuable feedback from customer interactions to inform product development and marketing efforts.
Requirements
- Proven experience in outbound and inbound sales, preferably in motor vehicle/ automotive sales.
- Strong communication and interpersonal skills.
- Excellent negotiation and closing skills.
- Excellent social media skills
- Ability to work independently and as part of a team.
- Proficiency in CRM software and Microsoft Office Suite.
- Self-motivated with a results-driven attitude.
- Adaptability to a fast-paced environment.
- Exceptional time management and organisational abilities.
Recours Four Kenya Consultants Limited
A B2B company specializing in manufacturing, design, and distribution of solar off-grid electric products.
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