Customer Support Associate

We are looking for a first-level Customer Support Associate to provide superior software support to our clients. This is a full-time position.

Responsibilities:

• Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
• Provide support for incoming queries and issues related to the company’s proprietary software solutions
• Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
• Adhere to established customer service and documentation standards
• Solve and respond to first-level support requests and escalate issues as required
• Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures

Requirements

Required Skills & Abilities

• Strong interpersonal and communication skills
• Strong aptitude and ability to maintain focus to analyze, research, and troubleshoot issues OR approximately 1 year previous experience troubleshooting SaaS applications, software and hardware issues
• Ability to be consistently productive while working remotely
• Regular and consistent access to a quiet work area to conduct business over the telephone and/or video calls
• German and English language proficiency (spoken and written)
• Access to a reliable high speed internet connection for working remotely (minimum 20Mbps download/2 Mbps upload)
• Ability to excel in a high-paced ever-changing environment

Preferred skills and abilities:

• Experience in use of 3D CAD systems strongly preferred
• Working knowledge of Salesforce preferred
• Understanding of networking topologies & protocols