The role will be working within a mature 2nd line support team, with responsibility for resolving incidents raised by customers, via the NEC Service Desk, for the CONNECT Police software.
You will be joining a team with strong technical background who formerly had roles in development, end user support and software implementation disciplines.
About the role:
● Provide software application support;
● Own and undertake the investigation of complex application incidents;
● Recreate scenarios on internal test environments to provide evidence of defects;
● Identify and document workarounds;
● Work within contractual SLAs;
● Work to ITIL aligned support process procedures;
● Work closely with other NEC Teams and 3rd parties;
● Participate in an Out of Hours on call rota.
Requirements
KNOWLEDGE, QUALIFICATIONS & EXPERIENCE
- Experience of working with complex bespoke software applications either in a Support, Development or QA role;
- Experience of working within a structured process driven environment;
- Experience of using an IT Service Management tool or similar;
- ITIL Foundation certificate;
- Experience of investigating data related issues within a relation...
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