Client Solutions Specialist

Position Overview:

Do you love tech 💻, but have a passion for people too 🥰?

We are seeking an experienced Client Solutions Specialist whowill work as part of a team to support the daily needs for our clients. As part of our accesso®Group, you’ll contribute to helping our clients sell more, streamline operations, drive revenue and improve the guest experience.

The Client Solutions Specialist should love to work with people and technology equally. We are looking for are a strong communicator, both verbal and written, with demonstrated project and time management abilities. An ideal candidate is someone with previous experience supporting guest-facing software solutions, who is passionate about their work and committed to getting the job done, even if it means working extended hours, on the weekend and holidays as needed. US or Canada work eligibility is required.

Schedule: Sunday to Thursday

Location: Remote, on-site or hybrid, your preference! We would be delighted to see you at our Quebec City office!

Reports to: Manager Client Success

Travel ✈️ Requirement:: Up to 10%

What you’ll be working on:

• Management of requests submitted via the customer support portal or by phone.
• Day to day set up, configuration, testing, and troubleshooting for our clients.
• Assisting with troubleshooting and diagnosing complex technical and client service issues.
• Effectively communicating daily progress and status updates to clients and client services team members.
• Running and verifying client specific reports and filter results with a high attention to detail in terms of support backlog and customers satisfaction.
• Maintaining outstanding lines of communication with internal teams such as operations, software engineering, IT support and quality assurance, as well as external clients and third parties.
• Follow the progress of the software and the new features available.
• Documentation of new features, best practices and recurring issues.
• Providing continual evaluation of processes and procedures. Responsible for suggesting methods to improve operations, efficiency, and service to both internal and external customers.
• Assisting with special projects as needed.

What you bring to the role:

• Strong verbal and written communication skills with the ability to communicate effectively to a variety of audiences in French and English.
• The ability to work well within a team environment is essential.
• Exceptional organizational skills and the ability to prioritize tasks.
• Ability to facilitate daily responsibilities with little to no direction.
• Outstanding general computer skills are required.
• You must be available to work from Sunday to Thursday.

⭐️ Bonus points if you have:

• Experience in the ski industry.
• Previous eCommerce, ticketing, or guest-facing service industry experience

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique, and still encourage you to apply if you feel this role is aligned with your career trajectory.

Perks & Benefits:

• Competitive compensation package
• 4 weeks of paid time off upon hire and higher accrual after 3 years of tenure
• Pension plan with employer contribution up to 4%
• Group benefits with employer contribution of 50%
• Great opportunity for career development
• Ski passes & mountain bikes rental
• Satellite office in Mont Saint Anne!