ESPN's mission is to serve the sports fan anytime, anywhere, connecting fans to the sport and fantasy games they love most. In order to accomplish that mission, Fan Support Specialists must work to build and maintain a loyal customer base by handling transactions and resolving customer issues in a friendly, efficient, and secure manner all centered around a shared love and knowledge of sports. The Fantasy Sports Specialist is an experienced, enthusiastic, customer-focused individual who provides friendly and high-quality service to Fans—because they are Fans themselves!
Responsibilities:
- Create best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues
- Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it
- Effectively use all available technology tools and resources to resolve fan inquiries
- Develop and maintain a general knowledge of client’s products and services
What we offer:
- Medical, dental and vision benefits
- Unlimited vacation time -- be sure to ask about our new Global Vacation Leave Policy
- Paid...
Sutherland
A company providing customer service and support to clients in various industries.
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