Travel to Expense Hub Lead

• Manage Service Center setup in VN for T2E process & operations.
• Strong project management and program management skills.
• Experience in setting up service centers and operationalizing them.
• FTE estimations, volume handling, and T2E process knowledge.
• Strong liaison skills with internal and external stakeholders.
• Ensure on-time delivery of work packages and maintain service metrics and KPIs.
• Drive operational improvements and maintain SLAs.
• Roll out IT applications, including requirement gathering, process implementation, UAT, and releases.
• Knowledge of travel planning processes, travel agency operations, GDS, airlines, and payment solutions.
• Steer discussions with travel suppliers and manage online travel solutions implementation.
• Handle tax processes, travel expense operations, and credit card processes.
• Liaise with suppliers, customers, and stakeholders (HR, Finance, IT).
• Work with international customers and bring innovative ideas for customer engagement.
• Strong people management skills.

Requirements

• Minimum 10 years of experience as a Lead in service center operations.
• Bachelor's or Master's degree in Travel & Tourism or Commerce.
• Strong kn...